Error Code: 10107

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Authorization failed

This error message is typically surfaced when the connector uses a 2-step authentication method and needs make a /token request first. In these cases, the /token request failed.

For example, connectors that use OAuth 2.0 Client Credentials, make a request to a /token endpoint in order to get an access_token. We then use that access_token to make the primary request.

We recommend validating your HTTP action in Postman or another API testing tool first. Once you are confident your API works, then you can recreate it in Moveworks using the cURL import option. Make sure that all headers, query params, and body are properly set.

Error Code: 10111

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Failed to construct request. Please make sure that all variables denoted by {{{}}} have corresponding example values

There are a few reasons why your request may fail to be constructed properly.

Missing Variables

Your error message may have more details like

missing variable \”okta\”

or some other variable. This means that variable was never defined:

Incorrect Usage of Brackets

Moveworks uses the Mustache protocol for body templating. This means...

• All strings should be escaped in triple brackets & inside quotes (e.g. "{{{my_string_value}}}")
  • Note: triple brackets disable HTML escaping, but if you want to leave HTML escaping on, then provide double brackets
• All numbers or booleans should be provided in double brackets (e.g. {{number}})

Error Code: 10118

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Invalid host name

Check if the base URL in your connector starts with https:// or http://

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Unable to resolve host name

The hostname may not exist. Double check your base URL is configured properly

The hostname may be private. You can check if a DNS Record is found by copy & pasting your base URL on mxtoolbox.com

Error Code: 10113

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Failed to make API request

This error message forwards the response of the original API Request.

We recommend validating your HTTP action in Postman or another API testing tool first. Once you are confident your API works, then you can recreate it in Moveworks using the cURL import option. Make sure that all headers, query params, and body are properly set.