ServiceNow SSP Banner Link to the Moveworks Bot
What is it?
An eye-catching, bot-branded banner at the top of your ServiceNow self-service portal (SSP) that when clicked brings users straight to the bot in chat.
SME Needed and Time to Complete
- ServiceNow Admin - 10-15 min
Moveworks Provided Assets
- Company-branded bot banner
- Moveworks deep link to the bot
How To
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Log in to ServiceNow as an administrator
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Navigate to Service Portal Configuration and click Branding Editor.
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In the editor view, scroll down the left panel, delete any text in Tag Line.
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Click Upload an image and select your Moveworks-provided banner.
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There are two things left to do now:
- make the banner link to the bot and
- move the search bar to be less obtrusive.
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We’ll do this by making a copy of the default search widget with a couple tweaks.
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Back in the main ServiceNow admin UI, navigate to the Service Portal → Widgets table and search for the Homepage Search widget.
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Click into the record and then click Clone Widget.
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In the new copy of the widget, paste the following into the Body HTML template box, being sure to replace
“https://YOUR.MOVEWORKS.PROVIDED.BOT.MOVEWORKS.LINK”
with the link Moveworks provided you:<a href=“https://YOUR.MOVEWORKS.PROVIDED.BOT.MOVEWORKS.LINK”>
<div id="homepage-search" class="hidden-xs wrapper-xl"> <div class="wrapper-xl"> <h2 class="text-center text-4x m-b-lg sp-tagline-color" ng-bind="options.title"></h2> <div ng-if="options.short_description" class="text-center h4 m-b-lg sp-tagline-color" ng-bind="options.short_description"></div> </div> </div> </a> <sp-widget widget="data.typeAheadSearch"/>
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The image below shows what we are deleting in red, and what we are adding in green. Very minor tweaks.
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Return to Service Portal Configuration and click Designer.
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On the following page, find your home page. By default this is called index but it may be called something else in your environment if your organization is using a custom home page.
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The following screen gives you a drag and drop layout of your page.
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Click the little blue trash can in the upper right corner when hovering over the Homepage Search widget.
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Click Yes when asked to confirm (don’t worry you can always add this back anytime).
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Search for the new widget copy we made and drag it onto the banner.
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If you did it right, it will look like this:
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Everything will save automatically.
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Finally, open a new browser tab and navigate to your new and improved service portal.
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Looking good! Now click the banner, and if you are directed to the bot, you are good to go!
Updated 12 months ago