Welcome to the
Moveworks Help Center!

• Channel Resolver

  Detect and resolve workforce issues in chat channels.

• Employee Communications

  Keep your workforce on the same page with targeted, actionable messages.

• Lookups

  Lookup workplace related questions with relevant information ingested from your other systems.

• Moveworks for Web

  Embed Moveworks on your most frequented portals and sites.

• Multilingual Support (MLS)

  Deliver world-class support in over 100 languages.

• Smart Handoff

  Route users to the correct destination for further help.

• Search

  Answer your workforce’s questions with relevant internal or external knowledge articles in-chat.

• Approvals

  Simplify and accelerate approvals by unifying all of your workflows into one conversational platform.

• Concierge

  Accelerate the resolution of issues by providing support for tickets in-chat.

• Forms

  Enable your workforce to self-service the finding and filling of forms in-chat.

• Ticket Interception

  Automate the resolution of tickets from non-chat channels like email and the self-service portal.

• Triage

  Automate the routing and categorizing of tickets to accelerate the support experience.

• Access Control

  Restrict access to forms and knowledge based on user identity.

• Account Access

  Enable your workforce to resolve account access issues in-chat.

• Group Access

  Enable your workforce to manage email groups in-chat.

• Software Access

  Enable your workforce to self-service software provisioning requests in-chat.

Employee Experience Insights

• EXI

  Analyze your support tickets in real time using natural language understanding.

Control Center

• Control Center

  Gain visibility and insight into your Moveworks bot with Control Center.

Creator Studio

• Creator Studio

  Build any conversational AI experience for the enterprise with generative AI.

Knowledge Studio

• Knowledge Studio

  Our generative AI tool that empowers users to write knowledge articles fully based on company data.

• Agent Time-Saving

  See the agent time-saving impact of the Moveworks CoPilot.

• Employee Time-Saving

  See the employee time-saving impact of the Moveworks CoPilot.

• Analytics Troubleshooting

  Learn more about troubleshooting Moveworks Analytics.

• IT Resolution Calculation

  Learn more about how resolution for IT issues are calculated.

• Domain and Entity Prediction

  Learn more about how Moveworks classifies domains and detect entities.

• Executive Insights

  Learn more about the Executive Insights dashboard.

• Bot Performance Insights

  Learn more about the Bot Performance Insights dashboard.

• Answers Insights

  Learn more about the Answers Insights dashboard.

• Triage Insights

  Learn more about the Triage Insights dashboard.

• SFTP

  Learn more about the SFTP data dictionary to understand important fields & metrics.

• Tableau and SFTP Setup

  Learn how to setup a Tableau dashboard with SFTP to Moveworks CoPilot.