Edit a Plugin

You can edit any plugin directly from Agent Studio.

1. Go to Agent Studio and select Plugins from the left-hand menu.
2. Select the plugin you want to edit.
3. Update any fields as needed: triggers, slots, activities, control flow, or conversation process configuration.
4. Continue through each step until you can Save or Publish the plugin.
5. Test your plugin to confirm it works as expected.

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Editing Execution Logic

The execution logic for a plugin depends on the plugin type. Inside the plugin editor, the Body section shows the linked resource with a direct link to open it.

• Conversational plugins: Edit the associated Conversation Process.
• System or ambient agent plugins: Edit the associated Listener &Compound Action.

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Editing Production Plugins

If you edit a plugin that is already launched to production, your changes go live immediately once you save. To avoid this, remove the plugin from production first, make your edits, then re-launch. Alternatively, use a sandbox environment.

Delete a Plugin

1. Go to Agent Studio and select Plugins.
2. Find the plugin you want to delete.
3. Click the three-dot menu (⋮) on the right side of the plugin row.
4. Select Delete.

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Note

It may take up to 30 seconds for the plugin list to refresh after deletion.

Launch and Remove from Production

Launch to Production

1. Open your plugin in Agent Studio.
2. Use the launch configuration settings to control who can access the plugin.
3. Launch the plugin to make it available to your selected audience.

Remove from Production

1. Open the plugin.
2. Go to launch configuration.
3. Remove the plugin from production. This stops it from being available to users, but does not delete it.

Plugin Versioning

Agent Studio does not have built-in version control. To manage changes safely:

• Use a sandbox environment for testing before applying changes to production.
• Export plugins before making significant changes so you can restore them if needed (see Plugin Promotion).
• Document changes in the plugin description or in your team's tracking system.