Assistants & AI Agents

In Moveworks, you work with AI agents through your AI Assistant. You add capabilities to your AI Assistant through plugins. This results in two types of AI agents:

Conversational AI Agents
1. Users "chat" with them through the AI assistant.
2. The intelligence is powered by our Agentic Reasoning Engine
3. They have access to one or more plugins with conversational triggers. These are the "tools" that allow them to automate work.
Ambient AI Agents
1. They run in the background, but can reach out to users via the AI Assistant when human input is needed.
2. The intelligence is powered by LLM actions.
3. Each plugin with a system trigger fully controls its own execution logic & is its own Ambient AI agent.

Plugins

Agent Studio is where you build those Plugins. Plugins are made up of a Trigger and some Execution Logic

If your plugin uses a Conversational Trigger, it gets compiled to a "tool" – which gives your Conversational AI Agents more advanced capabilities. The Agentic Reasoning Engine decides when to call it & how it works with other conversational plugins.
If your plugin uses a System Trigger, it gets compiled to an Ambient AI Agent, which runs in the background without human intervention.

Triggers

Triggers bridge the gap between user interactions, system events, and plugin execution. Agent Studio supports three types of triggers to cover a wide range of scenarios:

Conversational Triggers: Activated by user utterances in natural language.
System Triggers - Activated by a system, not a user
- Webhook Triggers: Respond to external events via APIs or webhooks.
- Scheduled Triggers: Run plugins at specified intervals or times..

graph TD
    A[User Input<br>e.g., Schedule a meeting] -->|Conversational Trigger| B[Plugin Trigger]
    C[External Event<br>e.g., System Alert via API] -->|Webhook Trigger| B
    D[Scheduled Time<br>e.g., Daily at 9 AM] -->|Scheduled Trigger| B
    style A fill:#f9f,stroke:#333,stroke-width:2px
    style C fill:#bbf,stroke:#333,stroke-width:2px
    style D fill:#bfb,stroke:#333,stroke-width:2px
    style B fill:#6B2FC0,stroke:#333,stroke-width:2px,color:#fff