Assistant on Web brings everything the Moveworks Assistant can do into one web experience. Employees can ask questions, take action, and revisit past work. All plugins, automations, and enterprise capabilities included in your pricing and packaging are available here, along with new features built specifically for the web experience.

This section highlights web-exclusive capabilities that make the experience richer and more persistent than chat platforms.

• Citation Cards
• Threads
• Notifications
• Brief Me (Coming Soon)

Web Exclusive Features

1. Citation Cards

Citation Cards make every Assistant answer transparent and trustworthy. Employees can see the “why” and “where” behind each answer, directly within the conversation They provide instant visibility into the sources used by the Assistant, allowing employees to validate information without interrupting their workflow.

Each citation card appears directly within the Assistant’s response and includes:

• The source title and system (ex. Notion, Confluence, Google Drive)
• Relevant metadata that pertains to a plugin (ex. date a doc was last modified, state of a ticket)
• A clickable link ****to open the original source in a new browser tab

These cards are interactive on Web: clicking a citation opens the linked source in a new browser tab, helping users go deeper into the material without losing their conversation thread.

2. Threads

Threads let employees manage multiple conversations with the Assistant, each focused on a specific topic, task, or workflow. Every new question or intent within your AI Assistant will automatically create a dedicated thread, making it easy to keep related conversations organized and accessible.

Threads make the Assistant smarter over time by maintaining context within each conversation. When related messages live in one thread, the Assistant can understand the full picture of your previous requests, questions, and outcomes. This continuity helps it provide more relevant answers and recommendations, turning each thread into a focused workspace that remembers your goals and preferences.

What You Can Do

• Create unlimited threads. There is no limit to how many ongoing conversations a user can have.
• Revisit or resume past conversations. Each thread retains its full context so you can continue where you left off without repeating prior questions or details.
• Archive completed threads. When a task or topic is finished, you can archive the thread to keep your workspace clear. Archived threads can be restored anytime within the retention window.

Threads appear in the left-hand navigation of Assistant on Web, giving employees a structured workspace where conversations stay persistent and organized.

Data Retention for Threads

To maintain compliance and ensure a smooth user experience, threads are automatically managed based on Moveworks’ retention policy:

• Threads are retained for 30 days from the last activity date.
• After 30 days of inactivity, threads are automatically deleted across all platforms (Web).
• Archived threads follow the same retention timeline and can be reopened before deletion.
  

  Example: If you last interacted with a thread on October 1, it will be deleted on October 31 unless reopened before that date.

3. Notifications / Business Inbox

Notifications in Assistant on Web are designed to keep employees informed about updates, actions, and events across all connected systems. Notifications are delivered in real time as new updates occur. You do not need to refresh the page to see them.

Where You’ll See Notifications

All your notifications can be accessed directly from the left-hand navigation panel. You’ll see an entry point with a bell icon called, “Notifications”. Clicking the Notifications entry point opens a panel that displays all your notifications. From here, you can:

• View new and unread notifications
• Open a notification to jump directly to the related thread or message

Notifications remain in your list until you interact with them, ensuring you can always return to important updates later.

Note: If your Assistant is also connected to Slack or Microsoft Teams, you’ll receive the same notifications there too, but the read status is tracked separately on each platform.

Types of Notifications

Different types of notifications appear in Assistant on Web each triggered by a different Moveworks plugin or automation. Each notification includes an icon, label, and preview of the notification so you can quickly understand where it came from and what it’s about.

The table below outlines the different types of notifications that will be displayed and how it will be rendered based on the plugin that triggered it.

Notifications Connected to Threads

Most notifications are connected to a thread you already have in your workspace. These occur when you start a conversation with the AI Assistant and later receive an update about a process that has completed.

For example, if you submit a ticket or approval request, you’ll get a notification in the same thread once it’s resolved or approved.

If a notification arrives for a thread that has been archived, that thread automatically reappears in your active view so you can review the new update.

Notifications Without Threads

Some notifications originate from systems that do not have an existing thread. In these cases, a new thread is automatically created for each notification. Notifications that fall under this category include:

• Employee communications
• Agent Studio use cases (Ambient Agents, Web hooks)

Each new message results in its own thread to keep topics separate and easy to follow.

Updating a notification from “Unread” to “Read”

Notifications appear as unread until you interact with them. Once you view or take action on a notification, it automatically updates to a read state.

A notification is marked as read when:

• You click on one of the buttons for a notification item within the notification panel.
• You open the thread that contains the unread notification.

Unread notifications remain visually highlighted until they meet one of the conditions above.

Note: Reading a notification on web does not change its status on Slack or Teams. Each platform tracks read and unread notifications separately.

Cross-Platform Behavior

All AI Assistant notifications are sent across all Moveworks platforms where your organization uses the Assistant — Web, Slack, and Microsoft Teams. However, because of platform limitations, read and unread states are not shared across systems:

• Reading a notification in a chat messaging platform (ex. Slack) does not mark it as “read” on Web or other chat messaging platforms (ex. Microsoft Teams).
• Reading it in one chat messaging platform (ex. Microsoft Teams) doesn’t sync with the other (ex. Slack).

This mean that you may see the same notification appear as unread on Web, even after viewing it in a specific chat messaging platform.

Example: If you approve a software request from a Slack notification, it will still appear as unread on Web and Teams. This is expected behavior.

4. Brief me (Coming soon)

Brief Me on Web brings the same Q&A, summarization, and compare capabilities available on chat platforms directly into Assistant on Web. This new experience makes it simple to work with documents in the browser:

• Upload local files from your desktop, up to 5 ****at once.
• Review your selection before pressing Enter.
• The Assistant processes your files automatically.
• Start asking questions, viewing summaries, and comparing files instantly.

To see how Brief Me works today, visit the Brief Me documentation. The new web experience will make it faster and more seamless to go from upload to insight given that we’ll be removing the confirmation buttons that require the user to click on “Ask question about file(s)”.

FAQs

Q: Can I disable citation cards or hide sources?

No. Citation cards are part of Moveworks’ transparency framework. They help users verify the Assistant’s responses and understand where information comes from.

Q: Why don’t some assistant answers include citation cards?

Citation cards only appear when the Assistant’s response is based on connected enterprise data source (ex. knowledge base article). If an answer doesn’t reference those sources, cards won’t be shown.

Q: Are citation cards available in Slack or Teams?

No. Citation cards are exclusive to Assistant on Web. In chat platforms, references appear as simple links instead of interactive cards.

Q: Are threads available on Slack or Microsoft Teams?

Threads are only available on Assistant on Web. Conversations in chat messaging platforms (ex. Slack or Microsoft Teams) appear as single chats and are not organized into threads.

Q: Do my conversations in Slack or Teams carry over to the web?

No. Conversations from your chat platforms are separate from Assistant on Web. The web experience maintains its own set of threads and context.

Q: How many threads can I create?

There’s no limit to how many threads a user can have. You can create as many as you need for different topics or workflows.

Q: How long are threads retained?

Threads are kept for 30 days from the last time you interacted with them. Reopening a thread resets the 30-day timer.

Q: What happens when I archive a thread?

Archiving a thread removes it from your active view to help keep your workspace organized. If a new update or notification is received for that thread, it will automatically reappear in your list. Threads are deleted automatically 30 days after their last activity.

Q: Do I get the same notifications in Slack or Microsoft Teams?

Yes. All notifications are sent across every Moveworks surface where your organization uses the Assistant, including Slack, Microsoft Teams, and Web.

Q: Will reading or clearing a notification on Slack mark it as read on Web?

No. Each platform manages its own read and unread states. If you open a notification on Slack, it may still appear as unread on Web or Teams.

Q: How long do notifications stay in my list?

Notifications stay visible until they’re read, dismissed, or until the associated thread is deleted. Threads and their notifications are automatically deleted 30 days after their last activity.

Q: Why do I see the same notification on multiple platforms?

Because Slack, Microsoft Teams, and Web operate independently, the same update may appear in each platform’s notification view. This ensures you don’t miss an important update, even if you switch between platforms.

Q: What should I do if I’m not receiving notifications?

If notifications aren’t appearing on Web, check that you’re signed in with the correct account and have the My Moveworks app provisioned in your organization’s SSO. For Slack or Teams, verify that the Assistant is installed and that you have an active chat license.