Ambient Agents

Ambient agents are always-on, event-driven automations that respond instantly to your business needs, no manual prompts required. They monitor signals from your systems, leverage LLMs to reason, and execute seamless workflows with optional human oversight.

How ambient agents work

At the core of an ambient agent is a system trigger, the mechanism that detects changes in real time. Moveworks supports three trigger types: Webhooks, Pollers, and Scheduled (see System Triggers Overview for details). Once activated, the agent integrates LLM reasoning with API calls and, when needed, human-in-the-loop steps to complete the task.

Trigger types at a glance:

Webhooks: Respond to real-time events (e.g., “Gong call ended”).
Pollers : Monitor changes in systems that lack webhook support.
Scheduled: Execute time-based tasks (e.g., every Monday 9 AM).

Why teams use ambient agents

Accelerate business workflows. Automate end-to-end processes and free employees for higher-value work.
Proactive insights to stay ahead. Agents listen across enterprise systems and act before problems surface.
Trusted with human-in-the-loop supervision. Notify, seek clarification, or request approval only when necessary.
Streamlined automation. Build ambient agents natively in Moveworks, eliminating the need for fragmented iPaaS.

What’s available now

Webhook Triggers are in Limited Preview and are the fastest way to start building ambient agents today.
Scheduled Triggers are coming soon to Limited Preview.
Pollers will follow (coming soon).

Get started (if you are in the webhooks limited preview)

Read the System Triggers Overview (next page).
Build with Webhook Triggers using the Quickstart, then iterate with Logs & Troubleshooting.