Ambient Agents

Ambient agents are always-on, event-driven automations that take action the moment your business needs it—without waiting for someone to ask. They listen for signals from your systems, reason with LLMs, and execute workflows end-to-end with optional human approvals.

How ambient agents work

At the heart of an ambient agent is a system trigger, the “ears” that detect when something changed. Moveworks will support three trigger types: Webhooks, Pollers, and Scheduled (see System Triggers Overview for details). Once triggered, the agent combines LLM reasoning with API calls and, when appropriate, human-in-the-loop steps to complete the work.

Trigger types at a glance:

Webhooks — react to real-time events (e.g., “Gong call ended”).
Pollers — detect changes in systems that don’t emit webhooks.
Scheduled — run time-based jobs (e.g., every Monday 9 AM).

Why teams use ambient agents

Accelerate business workflows. Automate end-to-end processes and free people for higher-value work.
Proactive insights to stay ahead. Agents listen across CRM/ITSM/HRIS/Finance and act before problems surface.
Trusted with human-in-the-loop supervision. Notify, ask clarifying questions, or route for approval only when needed.
Streamlined automation. Build ambient agents natively on Moveworks. No fragmented iPaaS required!

What’s available now

Webhook Triggers are in Limited Preview and are the fastest way to start building ambient agents today.
Scheduled Triggers and Pollers will follow (coming soon).

Get started (if you are in the webhooks limited preview)

Read the System Triggers Overview (next page).
Build with Webhook Triggers using the Quickstart, then iterate with Logs & Troubleshooting.