Classic Plugins include the family of plugins built with Paths, Queries, & Events. You can learn more about them on our Legacy Site.

Troubleshooting

Event-Triggered Path Dialog Generation Issues

Affects:

Event-triggered Paths

Issue:

If you build an Event-triggered Path, the AI Assistant might assume the slots that you want from the user. In this example, it assumes the Drop Course selection and the Reason = "Other"

Solution

Set the Slot Asking Behavior to Always Ask Question.
Change your Classic Plugin's description to inform it not to fill those values.

Explicit Questions / Slot Inference Policy Not Respected

Affects:

Query-triggered Paths
Event-triggered Paths
Paths

Issue:

If you build a Path that has a multiple choice slot with only 1 option, the Slot Inference Policy (fka. Explicit Questions) does not work.

Solution

Add a second option that's more of a "dummy option." For example, in this case, you could add one called Cancel and have it return a "Text Content Activity"

Queries not returning data

Affects

Queries
Query-triggered Paths

Issue:

If you build a Query, your API response might be incompatible with what our Agentic Reasoning Engine expects. If this is the case, you'll likely get an error or no response.

Solution

Rebuild your Query Plugin as an Agentic Plugin.

Paths not showing a form or article

Affects

Query-triggered Paths
Event-triggered Paths
Paths

Issue:

If you build a Path that references a form or article, then the user MUST meet the permissions of that form or article, otherwise the plugin will fail to show the resource to the end-user.

Solution:

Choose a different form or article
Write a text response instead
Update the permissions for your form or article, and validate that the user can view it before trying again.