Jump to Content
Moveworks
DocumentationAPI Reference
DocumentationDeveloperAcademyCommunitySupportLoginMoveworks
Documentation
DocumentationDeveloperAcademyCommunitySupportLogin
DocumentationAPI Reference

Getting Started

  • Getting Started with Moveworks
  • Roadmap & Release Plan
  • Release Notes
    • Release Notes 2025
    • Release Notes 2024
    • Release Notes 2023
    • Release Notes 2022
  • Moveworks Best Practices
    • Launching Moveworks
    • Building on Moveworks
      • Ideal Moveworks Team
      • Hiring Developers
      • Development Lifecycle
      • Developer Instances
      • Scoping with Mockups
      • Project Managing
      • Launching New Capabilties
      • Identifying Automation Opportunities
    • Driving Adoption
      • Deep Linking Moveworks AI Assistant
      • Okta Footer Help Link to Bot
      • Okta Chiclet Deep Link to Bot
      • ServiceNow SSP Banner Link to the Moveworks Bot
      • ServiceNow SSP Hovering Bot Link
      • How to Add an Azure AD App Link to the Bot
      • General Banner Links to the Moveworks Bot
      • Bot-First Call Wait Messages
      • Windows Desktop Shortcut to the Moveworks Bot Setup Guide
      • Agent Email Signature Link to the Moveworks Bot
  • Labs
    • AI Assistant Lab
      • AI Assistant Lab Guide
      • AI Assistant Lab: Example Queries
    • Agent Studio Labs
      • Access and Login Guide
      • Lab Setup: Salesforce and JIRA Connectors
      • Lab #1: Look up Salesforce Account
      • Lab #2: Add Case to Salesforce & Jira Ticket
      • Lab #3: Add User to Entra Group
      • Lab #4: SAP Concur - Lookup and Create Expense Reports
      • Lab #5: ServiceNow - Lookup Assets for a User
      • Lab Resources
  • Support
    • Moveworks Support Scope
    • Ensuring your bot is always available

Agentic AI

  • AI Agents & The Agentic Reasoning Engine
    • The Moveworks Agentic Reasoning Architecture
    • Reasoning Loops
      • Plugin Selection
      • Multi-Plugin Response
    • Memory Constructs
    • Conversational Context
      • Context Window Management
    • Guardrails
    • Grounding and Hallucinations
    • Continuous Learning
    • LLMs & SLMs
    • Steerability tools
    • Multilingual Support
      • Configure Multilingual Support
  • Built-in AI Agents
    • Enterprise Search
    • Productivity Boost
    • Service Management
    • Provision Management
  • Build your own AI Agents
    • Search AI Agents
    • Action AI Agents

AI Assistant

  • AI Assistant Overview
  • Capabilities
    • AI Disclaimers
    • Approvals Queue
    • Channel Resolver
      • Configure Channel Resolver
      • How To Guides for Channel Resolver
    • Display Configurations
    • Domains
    • Email Composer
    • Employee Communications
      • Employee Communications Campaign Examples
      • Employee Communications Recurring Campaign Examples
      • How To Configure Employee Comms
    • Notifications Settings
      • Integration Rate Limits
    • People & Places Lookups
      • Configure Lookups
      • Lookup Settings
      • Conference Room Settings
      • How To Guides for People and Places Lookups
    • Self Knowledge
    • Smart Handoff
      • Smart Handoff Configuration Overview
      • How To Guides for Handoff Plugin
    • Text Translator
  • Surfaces
    • Configure Moveworks Assistant
    • Embedded AI Assistant (formerly, Moveworks for Web)
      • Embedded AI Assistant - Browser Compatibility
      • Embedded AI Assistant Installation - ServiceNow
      • Embedded AI Assistant Installation - SharePoint Online (Cloud)
      • Embedded AI Assistant Installation - Okta SAML SSO
      • Embedded AI Assistant - Google Sites
      • Embedded AI Assistant Installation - Okta OIDC
      • Embedded AI Assistant Installation - Azure OIDC
      • Embedded AI Assistant Installation - Unily
      • Embedded AI Assistant Troubleshooting Guide
      • Embedded AI Assistant (General SAML) Code Snippet + ADFS Configuration
    • Google Chat
    • Slack
    • Microsoft Teams
      • AI Assistant in Microsoft 365 (MS Teams + MS Graph) Access Requirements
      • AI Assistant in Microsoft Teams (Non-App Store) Setup Guide
      • AI Assistant in Microsoft Teams (GCCH) Setup Guide
      • Microsoft Teams Secret Rotation Guide
    • Webex Teams
    • Zoom Chat
  • Analytics & Performance
    • Configure Analytics and Data
    • AI Assistant Insights
      • CSAT Analytics
      • Channel Resolver Analytics
      • User Insights
      • Knowledge Insights
      • Ticketing Insights
      • Form Insights
      • Approval Insights
      • Access Group Insights
      • Access Account Insights
    • Customer Satisfaction Survey (CSAT)
    • Data API
      • How to build integration with the API
      • Build custom analytics dashboards in BI tools
      • API Release Management
      • API documentation
    • Submitting an Analytic Data Request
    • Analytics Support Guide

Agent Studio

  • Agent Studio Overview
    • Agentic Automation Engine
      • Manifest Generator
      • Slot Resolvers
      • Policies
      • Action Orchestrator
    • Agent Studio Design Philosophy
  • Quickstart Guides
    • Quickstart #1: Basic Task Agent
    • Quickstart #2: Slots & Resolvers
    • Quickstart #3: Basic Process Agent
    • Purple API Tool
  • Agentic Plugins
    • Triggers
    • Slots
    • Plugin Process
      • Control Flow
      • Activities
      • Plugin Data Bank
    • Plugin Responses
      • Citations
      • Token Limits
    • Launch Permissions
    • Plugin Management
      • Plugin Promotion
    • Reasoning Instructions
  • Classic Plugins (Paths, Queries, Events)
  • Data Types
  • Resolver Strategies
  • Actions
    • Built-in Actions
    • HTTP Actions
      • HTTP Action Data Bank
      • HTTP Action Troubleshooting
      • HTTP Action Data Bank (Legacy)
    • Script Actions
      • APIthon Reference
    • Compound Actions
      • Input Arguments
      • Compound Action Reference
      • Citation Configuration
      • Compound Action Data Bank
      • Data Mapper Reference
      • DSL Reference
      • Compound Action Examples
      • Troubleshooting Compound Actions
    • Action Management
  • Connectors
  • Testing & Debugging
    • Logs
      • Log Type Reference
      • Log Data Security
    • Common Errors
  • Developer Tools
    • API Mocker
    • Purple Chat Builder
    • Compound Action Visualizer
    • DSL & Data Mapper Playground
  • Architecture Reference
    • Connect to other AI agents & applications
    • End-User Access Control
  • Developer Roadmap
  • AI Agent Marketplace
  • Installing AI Agents

Enterprise Search

  • Enterprise Search Overview
    • Agentic RAG Overview
  • Content Ingestion Platform
  • Retrieval
    • Live Search
    • Knowledge Indexed Search
    • File Indexed Search
  • Permissions Platform
  • Built-in Content Connectors
    • Axero
    • Brainstorm QuickHelp
    • Atlassian Confluence
    • Freshservice
    • GitHub
    • Google Drive
    • Interact
    • LumApps
    • ManageEngine
    • Notion
    • Salesforce
    • ServiceNow
      • ServiceNow Permission Mirroring
      • Permission Mirroring - Update Set Modules
    • Microsoft Sharepoint
    • Slack
    • Staffbase
    • Unily
    • WordPress
    • Workday
  • Build your own Content Connectors
    • Gateway Specification
    • Setup Configuration
    • Architecture Recommendations
  • Configure Search
    • Ingestion
      • Configure Internal Knowledge Ingestion
      • Configure External Knowledge
      • Configure FAQs
      • Configure Files
    • Ingested Knowledge
      • Ingested Knowledge - Internal Knowledge & FAQs
      • Ingested Knowledge - Files
    • Plugin Settings
    • How to Guides for Answers Plugin

Productivity Boost

  • Productivity Boost Overview
  • Brief Me
    • Brief Me: Configuration
    • Brief Me: Use Cases & Scenarios
    • Brief Me: Analytics Overview
    • Brief Me: Security Overview
    • Brief Me: Technology Overview
    • Brief Me: Use Cases by Team
  • Quick GPT
  • Calendar Management

Service Management

  • Service Management Overview
  • Concierge & Ticketing Overview
    • Ticketing and Concierge Submodules
      • Ticketing & Filters Configuration Blueprint
      • Concierge and Ticket Nudge Setup
    • Configure Ticketing Workflows
    • How To Guides for Ticketing Plugin
      • Configure Ticketing for ServiceNow
      • Configure Ticketing for Jira Service Desk
      • Configure Ticketing for Fresh Desk
  • Forms
    • Configure Forms
      • Configure Form Ingestion
      • Ingested Forms
      • Forms Advanced Settings
      • How To Guides for Forms Plugin
  • Live Agent Chat / Handoff
    • Configure Live Agent Settings
    • Message Brokering
      • Configure Message brokering
  • Triage
    • Getting ready for Triage
    • Configure Triage
      • Configure Model Configurations
      • Configure Field Configurations
      • Configure Model Retraining
      • Configure Field Heuristic Rule
  • Approval Mirroring
    • Configure Approval Mirroring
      • Approvals: Plugin Settings
      • Approvals: Approval Settings
      • Approvals: Advanced Settings
    • How To Guide for Approvals
    • ServiceNow Approvals
      • ServiceNow Approvals - RITM / REQ Customization

Provision management

  • Provision Management Overview
  • Access Software
    • Configure Access Software
      • Configure Provisioning Systems
      • Configure Software Catalog
      • How To Guides for Access Software Plugin
  • Access Groups
    • Configure Access Groups
  • Access Account
    • Configure Access Account
    • How To Guide for Access Account Plugin
    • Azure Self Service Password Reset (SSPR) Access Requirements

Employee Experience Insights

  • Employee Experience Insights (EXI)
  • Breaking Down the Dashboard
  • Understanding Industry Benchmarks
  • Apps & Services
  • Impact Module
  • Access Requirements for EXI
    • ServiceNow Setup Guide for EXI
  • EXI Common Use Cases

Knowledge Studio

  • Knowledge Studio
  • Knowledge Studio Configuration
  • AI Powered Recommendations
  • Inspecting & Verifying Sources
  • Publishing your Articles
  • Creating Knowledge Articles
  • Resolving IT Tickets Guidance

Core PLATFORM

  • Approvals Engine
    • Configure Approvals Engine
  • User Identity
    • Configure User Identity
    • Ingest Users
    • Ingested Users
    • User Profile View
    • How to Guides for User Identity Plugin
    • User Attribute Reference
    • Identity/ Bot access Issues Troubleshooting Guide
  • Configuration Languages
    • DSL Builder and Evaluator
    • DSL Reference
      • DSL Examples
      • DSL Rule Scenarios for Plugins
    • Data Mapper Reference
      • Moveworks Data Mapper Common Examples
    • Moveworks Custom Attributes
  • Moveworks Data Objects
  • Connectors
    • System Connectors
    • HTTP Connectors
      • Basic Auth
      • API Key Auth
      • Bearer Token Auth
      • OAuth 2.0 - Client Credentials
      • OAuth 2.0 - Authorization Code
      • OAuth 2.0 - JWT Bearer Auth
      • OAuth 2.0 - Refresh Token
      • OAuth 2.0 - Password Credentials
    • Network Allowlisting
  • Moveworks On-Prem Agent
    • Moveworks Setup: On-Prem Agents
    • Moveworks Agent Installation Guide
    • Moveworks Agent AWS Secrets Manager Setup Guide
    • Moveworks Agent Azure Key Vault Setup Guide
    • Moveworks Agent Troubleshooting Guide
  • Security Information and Event Management (SIEM) Logs Overview
  • Entity Catalog
    • Configuring Custom Entities
    • How To Guide for Entity Catalog

Administration

  • MyMoveworks
  • Organization Information
  • Roles and Permissions
    • How to Assign Roles using RBAC
    • Role Based Access Control (RBAC) at Moveworks
  • SSO
    • Okta SSO Setup
      • Okta Installation Guide (OIDC)
      • Okta SSO Configuration Guide for Non-US Commercial Regions (OIDC)
      • Okta Installation Guide (SAML)
    • Microsoft Entra Setup
      • Microsoft Entra Installation Guide (OIDC)
      • Microsoft Entra Installation Guide (SAML)
    • OneLogin Setup (OIDC)
    • OIDC Setup (General)
    • SAML Setup (General)
    • SSO Troubleshooting

Security

  • Security
  • Hyperlink & Button Expiry Specs
  • Attachment Handling Specs
  • Moveworks Subprocessors

Moveworks Setup

  • Accessing Moveworks Setup
  • Moveworks Setup Modules
  • Plugin Management
  • Monitor Alerts
    • In-Bot Alerts (In Limited Preview)
  • Audit Logs
    • Config Change Logs
    • Permissions Change Logs
  • DSL Fields Defaults

Access Requirements

  • Access Requirements
  • Update Set Modules
    • ServiceNow Update Sets
  • Ticketing Systems & ITSMs Access
    • BMC Remedy/Helix Access Requirements
    • BMC Remedyforce Access Requirements
    • Cherwell Access Requirements
    • Freshdesk Access Requirements
    • Freshservice Access Requirements
    • Ivanti Service Manager Access Requirements
    • Jira Service Management (Cloud) - Connector Setup Guide
    • Jira Service Desk Permission (Cloud) Access Requirements
    • Jira Service Desk Permission (On-Prem) Access Requirements
    • Moveworks Jira Application (for Jira Cloud Identity)
    • ManageEngine (Cloud) Access Requirements
    • ManageEngine (On-Prem) Access Requirements
    • Salesforce Access Requirements
    • ServiceNow Access Requirements
    • ServiceNow for HR Access Requirements
    • SolarWinds Samange Access Requirements
    • Sysaid Access Requirements
    • Zendesk Access Requirements
  • Identity and Access Management Systems Access
    • Active Directory / LDAP Access Requirements
    • Microsoft Graph Permissions (Office 365) Access Requirements
    • OneLogin Access Requirements
    • Okta Access Requirements
  • Multi-Factor Authentication (MFA) Systems Access
    • Duo Access Requirements
    • PingID MFA Access Requirements
  • Chat Access Requirements
  • Knowledge Access Requirements
    • Axero Access Requirements
    • Comaround Access Requirements
    • Confluence Data Center Access Requirements
    • Confluence Cloud Access Requirements
    • Contentful Access Requirements
    • GitHub Knowledge Access Requirements
    • Google Drive Access Requirements
    • Guru Access Requirements
    • Haystack Access Requirements
    • Igloo Access Requirements
    • Interact Access Requirements
    • Jive Access Requirements
    • LumApps Access Requirements
    • Notion Access Requirements
    • Quip Access Requirements
    • RightAnswers Access Requirements
    • Salesforce Knowledge Access Requirements
    • SAP Build Work Zone Access Requirements
    • ServiceNow (KB Only) Access Requirements
    • Sharepoint Online Access Requirements [NEW!]
    • SharePoint Online Access Requirements [Legacy]
    • SharePoint (On-Prem) Access Requirements
    • Simpplr Access Requirements
    • Slite Access Requirements
    • Squiz KB Access Requirements
    • Unily Access Setup Guide
    • WordPress Access Requirements
    • Workday Access Requirements (Knowledge)
    • StaffBase Access Requirements
  • Email Distribution List Systems Access
    • Google Group (GSuite) Access Requirements
    • Microsoft Exchange Online Access Requirements
    • Microsoft 365 & Azure AD Groups Access Requirements
    • Creating a Microsoft App Registration for Moveworks
  • Facilities Management Access
    • OfficeSpace Access Requirements
    • SpaceIQ Access Requirements
  • Live Agent Chat Access
    • Vayusphere Access Requirements
    • Glia Access Requirements
    • BeyondTrust Access Requirements
  • HR Information System Access
    • Workday Access Requirements - Approvals
    • Workday Access Requirements - HR Cases

Moveworks Classic

  • Bot Performance Insights (BPI+)
    • Upgrading to BPI+
    • BPI+ Metrics Dictionary
    • Bot Performance Insights (BPI+) FAQ
  • Metrics
    • Agent Time-Saving
    • IT Resolution Calculation
    • Domain And Entity Prediction
  • Software Access
    • Device Actions for Software & Troubleshooting (JAMF, MECM/SCCM, Intune, Flexara, Munki,Kandji)
    • How to Set Up Windows Executables as Deep Links
  • Group Access
  • Account Access
    • Account Access Integration - Okta
    • Account Access Integration - Active Directory
    • Account Access Integration - Duo (MFA)
    • Account Access Integration - Ping Identity (MFA)
  • Ticket Interception
  • Forms
    • Writing AI-Ready Forms for the Moveworks Bot
    • Forms Integration - ServiceNow
      • Form Fillability ServiceNow Error Guide
    • Forms Integration - Jira Service Desk
    • Forms Integration - Freshservice
    • Forms Integration - Wolken
    • Forms Integration - ManageEngine
  • Concierge
    • Rich Ticket Filing
      • Setting Custom Fields Based on Users with Rich Ticket Filing
    • Concierge Integrations
    • Concierge Integration - Sysaid
    • Concierge Integration - ManageEngine
    • Moveworks - ServiceNow Universal Request Support
    • Concierge Integration - Salesforce ServiceCloud
  • Approvals
  • Smart Handoff
    • Live Agent Chat / Handoff
      • Live Agent Handoff - Vayusphere
      • Live Agent - Message Brokering
      • Live Agent Handoff - Channel Handoff
      • Live Agent - ServiceNow AWA
      • Live Agent - BeyondTrust
  • Multilingual Support (MLS)
    • Getting Ready for Multilingual Support
    • Ticket Filing & Comment Translation
    • Multilingual Support Answers
    • Multilingual Support SLA Times
  • People & Places Lookups
  • Employee Communications
    • Writing Translation-Ready Employee Comms Campaigns
    • Employee Communications Error Codes & Resolution Guidance
  • Channel Resolver
    • Channel Resolver Integration - Freshservice
    • Channel Resolver Integration - Zendesk
    • Channel Resolver Integration - Jira Server
    • Channel Resolver Troubleshooting Guide
  • Search
    • Answers
      • Moveworks Written Knowledge
      • Moveworks-Ready Knowledge Blocks
      • FAQ Knowledge Article Formatting
      • Moveworks FAQ (Google Sheets Integration)
      • Moveworks Ingestion Schedule
      • Moveworks Search 101
      • Writing AI-ready KB Articles for Moveworks
      • External Answers
      • Profile Boosting
    • File Search
      • File Search FAQ
      • File Search Moveworks Setup (Self-Serve) Configuration
        • File Search Box Configuration
        • File Search Sharepoint Online Configuration using Azure AD App-Only Authentication (New!)
        • File Search Sharepoint Online Configuration (Legacy)
      • File Search - Respecting File Permissions
    • File Search Google Drive Configuration
      • File Search Google Drive Setup Guide: Service Account with Custom Admin Role
      • File Search Google Drive Setup Guide: Service Account with Domain-Wide Delegation
      • File Search Google Drive Setup Guide: Google Workspace User with Custom Admin Role
      • Troubleshooting File Ingestion From Google Drive
  • Enterprise Answers
  • Access Control

Employee Experience Insights - Okta SAML SSO Setup

Suggest Edits

ℹ️

Employee Experience Insights should now be accessed through My Moveworks

Please set up the My Moveworks SSO app instead.

See here for more details: https://help.moveworks.com/docs/my-moveworks-overview.

Updated 4 months ago