Overview

Moveworks’ Employee Communications enables organizations to broadcast custom messages to all or a subset of users in your organization via the Moveworks AI Assistant.

This allows administrators to alert users of important announcements such as new policies, software migrations, and changes to benefits. Employee Comms let you reach the right users with the right message, by letting you select which users will receive your curated message. The Moveworks AI Assistant can also tailor messages with information that is uniquely relevant to each employee, based on their location, employment status, department, etc. This ensures users are more likely to read messages from their organization and take immediate action.

Navigating the Employee Comms Homepage

This page is the home for all your Comms Campaigns which have been created, and their current status and overview of analytics associated with them.

Summary: An overview of the total number of campaigns sent to users via your Moveworks AI Assistant.

List of Campaigns: This is a list of campaigns and an insight into the below data points :

• Name - The identifier of the Campaign, which was set during creation.
• Created On - The date when the Campaign was created.
• Status - This shows the current status of a campaign. The campaign could be completed, canceled, saved as a draft, or have a reminder scheduled. If a campaign has completed running, the date and time of when it was started is displayed.
• Delivered To: This shows how many of the targeted audience for the campaign the message has been delivered to successfully.
• Engagement: This shows how many of the targeted audience interacted with the campaign message by clicking on a button or link in the in-chat message.

Admins can further interact with past campaigns by clicking on the three-dot icon under the Actions column.

• You can click on View Details to be taken to the Campaign Details page
• Duplicate to create a new campaign with the same details
• Copy campaign ID to get the campaign’s ID
• Download Report to download CSVs with information on Notification Status and User Interactions.

FAQs

Q: Can videos or gifs be included in Employee Comms campaign messages?

A: Animated gifs are supported in Employee Comms, and are limited to 2 MB.

Note: In Microsoft Teams, gifs will not be animated if the message is being viewed on the mobile version of MS Teams.

Videos are supported for Employee Comms in Slack. Videos embedded in campaign messages will appear as a thumbnail in chat.

Q: How can I add emojis?

A: Emoji are a fun and practical way to enhance your message formatting and can help illustrate the message you are trying to convey.

There are multiple ways to add emojis to your message:

1. Slack emoji code: If you are a Slack user, you can use the same emojis used in Slack by entering the emoji code directly in the campaign message editor. e.g. 👋
2. Unicode character: Enter the unicode character in the campaign message editor by copy & pasting emoji from a web reference ✅. Find a list of all emojis here.

Both methods will work across chat platforms (Slack, MS Teams, Google Hangouts, or Webex Teams). Be sure to preview your message in the Moveworks AI Assistant to confirm if your message looks as expected.

Q: How long before links within Employee Comms messages expire?

A: In-text URLs and button links in Employee Comms messages are valid for 90 days by default. Employees will not receive links with expired tokens when they try to access the link later. Note: the expiry gets reset to 14 days each time an employee accesses a comms link.

Q : Recurring Campaigns FAQs

A: You cannot schedule a recurring campaign to start the same day. Please schedule your recurring campaigns at least a day ahead of when you want the campaign to start, as they cannot be configured to begin the day of.

Recurring campaigns can be configured to be sent only on weekdays so as to respect the personal time of users. You can choose to send the message based on the user time zone to ensure that users are not disturbed outside of working hours.

Note: You cannot have a campaign message within a recurring campaign be sent out at a different time or date from the rest of the scheduled messages. You also cannot cancel a specific message in a recurring campaign run. For example, if you have a weekly recurring campaign that runs for four weeks, you cannot cancel week 3’s message.