What are connectors?

Connectors in Moveworks are used to communicate with your systems and establish secure access to your business applications. Each connector includes authentication methods, connection name and other system specific inputs.

These connectors are reusable and can be used to configure other capabilities for your Moveworks bot, like enterprise search, ticketing and more. Connectors make up the building blocks for any skills that you set up in Moveworks Setup.

What can you do in the Connectors module?

The Connectors module in Moveworks Setup is where you go in order to look at all connections to your business systems.

• System Connectors are built-in connectors that are built & maintained by Moveworks
• HTTP Connectors are custom connectors to your business systems.

FAQ & Troubleshooting

How many connectors can I create?

• There is no limit to number of connectors that you can create.

I created a connector with wrong credentials, what should I do next?

• You can always create a new connector or edit the one that you created.

My system is not listed in the select connector page.

• It means that we do not support that integration so far. Do not worry, reach out to Customer support with the system name.

Do I have to create separate connectors for separate skills?

• No, if you have provided appropriate accesses to the connector, you might not create new connectors.
• For example: If you want to configure MW ticketing and MW enterprise answers.
• Go ahead and create a service account with appropriate permissions following this guide.
• Once you have the auth setup and exported the credentials, use them to create a new connector in MW setup