Moveworks Copilot - Feature Overview
Overview
The Moveworks Copilot is the future generative AI-powered conversational experience for your Moveworks Classic bot. Our goal is to support all the key in-chat capabilities of the platform in the Moveworks Copilot, as well as to introduce new and emergent features that take advantage of generative LLMs to boost enterprise-wide productivity.
Key Capabilities Moveworks Classic vs. Moveworks Copilot
Last Updated Nov 11, 2024
| Category | Capability Details | Moveworks Classic | Moveworks Copilot |
|---|---|---|---|
| Chat Platforms | Microsoft Teams, Slack, Moveworks for Web, Google Chat, Zoom Chat, Webex | ✅ | ✅ |
| Knowledge and File Search with Summarization | Get direct, accurate answers to questions powered by the combination of semantic search and generative LLMs. Search in KB articles, PDFs, MS Word and MS Powerpoint files with all Moveworks-supported connectors. | ✅ | ✅ |
| Forms Search | Search for forms and service catalog items, and offer users the ability to fill them in-bot. | ✅ | ✅ |
| Creator Studio | Enable users to access information in any system of record with custom Queries. | ✅ | ✅ |
| Creator Studio | Send event-based notifications from any system with Events. | ✅ | ✅ |
| Creator Studio | For Paths feature parity details & improvements please refer to this community post. | ✅ | ✅ |
| Service management | Create a ticket, add comments to the ticket, resolve ticket, reopen ticket, check ticket status, receive ticket activity notifications (respecting business hours). Ability to file tickets or cases to multiple systems, rich ticket filing, & add attachments to tickets. | ✅ | ✅ |
| Service management | Add attachments to ticket comments | ✅ | ✅ |
| Service management | End-user Notification Controls, such as Unsubscribe. | ✅ | ❌ |
| People and Places lookups | Find information about colleagues and explore your organization chart with more powerful people lookups. Look up information on meeting rooms easily with places lookups. | ✅ | ✅ |
| Distribution Lists and Groups | Create a DL, add/remove users to/from DL, In-bot approvals for DL membership are also supported. | ✅ | ✅ |
| Distribution Lists and Groups | Check membership status of a user in a DL. | ❌ | ✅ |
| Software Provisioning | Automatically grant access to software and accelerate software provisioning with in-bot approvals. | ✅ | ✅ |
| Account Access | Reset password, reset MFA, unlock account, password expiry reminders | ✅ | ✅ |
| Account Access | Contractor expiry reminders | ✅ | ❌ (Creator Studio use case) |
| Approvals | Look up approval status and approve requests in-bot. | ✅ | ✅ |
| Employee Communications | Send messages to users with the ability to target specific cohorts. | ✅ | ✅ |
| Multilingual Support | Copilot experience in 100+ languages with On-the-fly (OTF) translation (for CREST use cases, employee comms), ticket filing and comment translation, and dynamic translation within live agent message brokering. | ✅ | ✅ |
| Channel Resolver | Support for Copilot interactions in Slack channels | ✅ | ✅ |
| Smart Handoff | Enable users to get help for any question based on your customized options for different domains. | ✅ | ✅ |
| Live Agent Core | Supports API-based handoff, e.g. Vayusphere & BeyondTrust, URL-based handoff and message brokering, e.g. messaging in-chat | ✅ | ✅ |
| Live Agent Core | Supports native CSAT flow after live agent chat ends, within message brokering. | ✅ | ❌ (Use Creator Studio) |
| Live Agent Expansion | Supports Channel Handoff, e.g. Moveworks Copilot leaves a postback message in a Slack channel with agents only. | ✅ | ❌ |
| Live Agent availability check for handoff | This refers to the stage at which the relevant queue agent availability is checked in the process of initiating a live agent handoff | ✅ Check occurs when displaying the shortcut to initiate handoff as well as when the handoff is actually initiated | ✅ Check only occurs when the handoff is actually initiated |
| Ticket Interception | Intercept ticket data from ITSM and reach out to user in DMs for resolution | ✅ | 🚧 (planned) |
| Triage | Intercept tickets and classify fields with org-specific models. This has no relation to Moveworks Classic or Moveworks Copilot as this is a backend service | ✅ | ✅ |
| EXI Product | Designed to manage service operations and boost service efficiency. This has no relation to Moveworks Classic or Moveworks Copilot as this is an Analytics product | ✅ | ✅ |
| EXI AI Summary | Helps admin quickly identify top issues within business-critical applications. This has no relation to Moveworks Classic or Moveworks Copilot as this part of an Analytics product | ✅ | ✅ |
| EXI App Digest | Subscription-based proactive weekly insights, delivered to the Moveworks Copilot. | ✅ | ✅ |
| Employee Productivity | Draft emails with grounded content: Create quick and accurate emails and other artifacts from search results with the power of GPT-4 Turbo. | ❌ | ✅ |
| Employee Productivity | Translate or refine a user input text through a plugin agent. | ❌ | ✅ |
| Employee Productivity | Brief Me - enabling employees to upload PDFs and Word documents into chat and interact with the content inside — effectively “talking” to their files. | ❌ | ✅ |
| Conversational Capabilities | Conversations with multi-turn context: Ask follow on questions and continue a conversation or exploration through multiple turns. | ❌ | ✅ |
| Conversational Capabilities | Citations and References for all generated responses: Give users the confidence that they can inspect the sources used to produce a generated response. | ❌ | ✅ |
| Conversational Capabilities | Make multiple requests in a single query: Combine multiple types of search, search and actions or multiple actions in one request. | ❌ | ✅ |
| Conversational Capabilities | Handle complex requests with autonomous reasoning and planning: The Copilot’s autonomous planning and reasoning automates tasks which would otherwise require a human to plan, execute and provide results in a single request. | ❌ | ✅ |
| Analytics | Provide deep visibility into how the copilot is serving employees. (include triage Insights, CSAT insights) | ✅ | ✅ |
| Analytics | Automated analytics reports (Executive Insights) | ✅ | ❌ |
| CSAT | Automated proactive end user CSAT surveys with analytics | ✅ | ✅ |
Updated 8 days ago