Chat Platforms

Microsoft Teams, Slack, Moveworks for Web, Google Chat, Zoom Chat, Webex

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Knowledge and File Search with Summarization

Get direct, accurate answers to questions powered by the combination of semantic search and generative LLMs. Search in KB articles, PDFs, MS Word and MS Powerpoint files with all Moveworks-supported connectors.

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Forms Search

Search for forms and service catalog items, and offer users the ability to fill them in-bot.

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Agent Studio

Enable users to access information in any system of record with custom Queries.

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Agent Studio

Send event-based notifications from any system with Events.

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Agent Studio

For Paths feature parity details & improvements please refer to this community post.

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Service management

Create a ticket, add comments to the ticket, resolve ticket, reopen ticket, check ticket status, receive ticket activity notifications (respecting business hours). Ability to file tickets or cases to multiple systems, rich ticket filing, & add attachments to tickets.

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Service management

Add attachments to ticket comments

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Service management

End-user Notification Controls, such as Unsubscribe.

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People and Places lookups

Find information about colleagues and explore your organization chart with more powerful people lookups. Look up information on meeting rooms easily with places lookups.

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Distribution Lists and Groups

Create a DL, add/remove users to/from DL, In-bot approvals for DL membership are also supported.

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Distribution Lists and Groups

Check membership status of a user in a DL.

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Software Provisioning

Automatically grant access to software and accelerate software provisioning with in-bot approvals.

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Account Access

Reset password, reset MFA, unlock account, password expiry reminders

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Account Access

Contractor expiry reminders

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Approvals

Look up approval status and approve requests in-bot.

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Employee Communications

Send messages to users with the ability to target specific cohorts.

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Multilingual Support

AI Assistant experience in 100+ languages with On-the-fly (OTF) translation (for CREST use cases, employee comms), ticket filing and comment translation, and dynamic translation within live agent message brokering.

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Channel Resolver

Support for AI Assistant interactions in Slack channels

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Smart Handoff

Enable users to get help for any question based on your customized options for different domains.

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Live Agent Core

Supports API-based handoff, Channel-based handoff, URL-based handoff and message brokering, e.g. messaging in-chat

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Live Agent Core

Supports native CSAT flow after live agent chat ends, within message brokering.

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❌ (Use Agent Studio)

Live Agent availability check for handoff

This refers to the stage at which the relevant queue agent availability is checked in the process of initiating a live agent handoff

✅ Check occurs when displaying the shortcut to initiate handoff as well as when the handoff is actually initiated

✅ Check only occurs when the handoff is actually initiated

Ticket Interception

Intercept ticket data from ITSM and reach out to user in DMs for resolution

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Triage 2.0

Intercept tickets and classify fields with org-specific models.
This has no relation to Moveworks Classic or Moveworks AI Assistant as this is a backend service

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EXI Product

Designed to manage service operations and boost service efficiency.
This has no relation to Moveworks Classic or Moveworks AI Assistant as this is an Analytics product

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EXI AI Summary

Helps admin quickly identify top issues within business-critical applications.
This has no relation to Moveworks Classic or Moveworks AI Assistant as this part of an Analytics product

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EXI App Digest

Subscription-based proactive weekly insights, delivered to the Moveworks AI Assistant.

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Employee Productivity

Draft emails with grounded content: Create quick and accurate emails and other artifacts from search results with the power of GPT-4 Turbo.

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Employee Productivity

Translate or refine a user input text through a plugin agent.

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Employee Productivity

Brief Me - enabling employees to upload PDFs and Word documents into chat and interact with the content inside — effectively “talking” to their files.

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Conversational Capabilities

Conversations with multi-turn context: Ask follow on questions and continue a conversation or exploration through multiple turns.

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Conversational Capabilities

Citations and References for all generated responses: Give users the confidence that they can inspect the sources used to produce a generated response.

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Conversational Capabilities

Make multiple requests in a single query: Combine multiple types of search, search and actions or multiple actions in one request.

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Conversational Capabilities

Handle complex requests with autonomous reasoning and planning: The AI Assistant’s autonomous planning and reasoning automates tasks which would otherwise require a human to plan, execute and provide results in a single request.

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Analytics

Provide deep visibility into how the AI Assistant is serving employees. (include triage Insights, CSAT insights)

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Analytics

Automated analytics reports (Executive Insights)

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CSAT

Automated proactive end user CSAT surveys with analytics

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