Troubleshooting: Slow Internet Connection
Fix a slow internet connection
To speed up your internet connection, try the following:
- Make sure your Wi-Fi connection has a strong signal.
- Clear your browser's cache and/or history.
- Restart your router and modem.
- Move closer to the modem or router (concrete walls, steel, and other connected devices can cause interference).
- Restart your device.
- Use an Ethernet cable to connect to your modem or router.
Internet connection maintenance
To keep your internet connection working, consider the following best practices:
- Restart your device at least once a week.
- Keep your modem/router and devices away from sources of interference (e.g. concrete walls or monitors).
- Add a Wi-Fi extender to improve coverage and signal strength if needed.
- Place your Wi-Fi gateway centrally in your home or office (keep it upright and off the floor).
- Update anti-virus software, drivers, firmware, and computer and device software.
- Turn off auto updates on apps, gaming consoles, and PCs.
Updated 9 months ago