Troubleshooting: Email Issues with Gmail Android App

If your Gmail app isn’t syncing properly, you might experience these symptoms:

• Can't send mail, or mail is stuck in send
• Not getting new mail
• Can't open or read mail
• "Account not synced" error
• Gmail app is very slow
• Not getting notifications
• Not getting mail from Yahoo, Outlook, or other non-Gmail account

Try these troubleshooting steps—after you try each one, check to see if the problem is fixed.

1. Update your Gmail app to get the latest fixes.
2. Restart your device.
3. Check these settings:
   • Open a website to confirm that you're online.
   • Turn off airplane mode.
   • Check Gmail sync settings and confirm "Sync Gmail" is enabled.
   • Check your phone or tablet settings and confirm that "Automatically sync data" is enabled.
4. Clear storage (syncing won't work if your device is low on space). To clear space on your device: Uninstall apps you don't use, delete files or move files to your computer, and remove any downloaded Google Play music, books, movies, or TV shows.
5. Check your password: On your computer, open Gmail; if you can't sign and you get a login error, sync won't work on the Gmail app. Make sure you enter your username and password correctly. If you use 2-Step Verification, sign in using an app password instead of your regular password.
6. Clear your Gmail information—beware that this could erase message drafts, your signature, ringtone, and other settings. Go to Settings > Apps & notifications > App info. TapGmail > Storage > Clear data > Ok.
7. Restart your device.