Bluetooth audio skips or cuts out

Try the following to improve your Bluetooth connection:

1. Reset the connection: unpair your Bluetooth headphones or speakers (i.e. have your computer or phone forget them) and then pair them again.
2. Ensure your headphones or speakers and the audio source you're connecting to are fully charged, or replace the batteries.
3. Try reselecting your Bluetooth headphones or speakers in your computer's settings:
   • On a Mac, go to System Preferences > Sound > Output and select your audio device from the list.
   • On Windows, go to Settings > Sound > App volume and device preferences and select your audio device from the dropdown.
4. Clear away, or reposition to avoid, obstructions between your speakers and the audio source.
5. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Bluetooth devices.
6. Bring your headphones or speakers and audio source closer together (at least 20 feet, though some devices function within longer or shorter range).

Bluetooth mouse, trackpad, or keyboard unresponsive or erratic

If Bluetooth peripherals are not responding or respond sporadically, try the following:

1. Ensure your mouse or keyboard is fully charged or replace the batteries.
2. Ensure you're using your mouse on a consistent, smooth, flat surface that is not shiny or reflective.
3. Reset the connection: unpair your mouse or keyboard with your computer (i.e. have your computer forget it) then pair it again.
4. Restart your computer and turn the mouse or keyboard OFF and ON again.
5. Ensure that you're using the power supply intended for your computer (some power supplies do not provide enough power for the computer and peripherals).

Device won't connect to Bluetooth

If your device won't connect to Bluetooth or stay connected, try the following:

1. Ensure your Bluetooth devices are in pairing mode (e.g. your computer or phone has Bluetooth switched on).
2. Reset the connection: unpair your devices then pair them again.
3. Ensure your Bluetooth device isn't already connected to another device. If it is, unpair those devices and try again.
4. Bring your headphones or speakers and audio source closer together (at least 20 feet, though some devices function within longer or shorter range).
5. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Bluetooth devices.
6. Reduce the number of active devices that use the same wireless frequency band. If your Wi-Fi router supports both 2.4 GHz and 5 GHz bands, try connecting more of your Wi-Fi devices to the 5GHz band. (Some dual-band routers manage this automatically.)