Moveworks FAQ Formatting Guide
Overview
The Moveworks platform provides an extensible method to add Knowledge FAQs to the bot by allowing customers to add FAQ Style Question/Answer snippets that may not warrant a full knowledge base article. This guide outlines how to take advantage of rich formatting to efficiently communicate complex data.
FAQ Notes:
- Be mindful of the character limit
title \< 511 characters
- More words does not equal better triggering in the title. Recommendation is 10-20 words (50-150 char)
- Applies to all domains
- Formatting is only support for Answers NOT Questions. All Questions will be BOLD by default with no formatting options
Supported Formatting:
- Bold - Surround your text with asterisks
- Italics - Surround your text with underscores
- Hyperlinks - Use the following format for hyperlinks
<https\://link_to_hyperlink|click here>
- Bullet points - Use asterisks (*) and a new line to denote bullet points:
- bullet point number 1
- bullet point number 2
FAQ Images
Create a new line in the FAQ with the following format:
Column C is labeled: image_url
Column D is labeled: thumb_url
Add image URL to Column C and thumbnail URL to Column D (optional).
To add an image please use a publicly accessible URL (upload to Google, Imgur etc) and wait for a Moveworks ingestion cycle to pick up the image.
Image can be no larger than 1000x1000.
Updated 9 months ago