FAQ: Symantec VIP Access MFA [Needs Input]

What is it?

The Symantec Validation and ID Protection (VIP) Service is a multi-factor authentication (MFA) product that uses biometrics and smartphones to supplement username and password logins for VPN, Smartphones, and PCs.

How do I reinstall?

If you are re-installing Symantec VIP onto a new computer after a refresh, AND if you have Symantec VIP installed on your previous computer, follow <these instructions>.

How can I reach Okta from an external network?

Log into Okta. A prompt displays if MFA is required.
Select your preferred MFA option from the drop down menu on the icon.
Launch the Okta verify app on your mobile device to obtain the code. A text is sent to the mobile number that you have listed.
Launch the Symantec VIP Access app on your PC to get the code.

Verify via Okta Verify:

Select Okta Verify (you can click Send Push to send a push message to the Okta Verify app).Or, you can click Enter Code to manually input the verification code.
Launch the Okta Verify app on the registered device. A six digit code displays.
Enter the code where indicated and click Verify.

Verify via SMS Authentication:

Select SMS Authentication.
Click Send Code. A SMS is delivered to your registered device with a six digit code.
Enter the code into the blank text field and click Verify.

Verify via Symantec VIP:

Select Symantec VIP.
Launch Symantec VIP on the registered device.
Enter the security code from the Symantec VIP app into the Security code screen in Okta and click Verify.
(If you encounter any issues) Request support from IT.

What is MFA with Symantec VIP, Okta Verify, or SMS Text?

When accessing Okta from a non-company network, or when editing your Okta profile, you will be prompted to use your multi-factor authentication (MFA) for secondary security. The MFA authentication method is setup during the first login to Okta, when you are given up to three setup options.

How do I install VIP Access Client?

Launch the installer, click Run > Next.
Accept the terms and click Next.
Select the file destination and click Next > Install.
When complete, click Finish.