Contacting the Service Desk

The service desk is the first point of contact for employees who need assistance with IT-related issues. To contact the service desk, follow these steps:

1. Open a web browser and go to the service desk portal, which can be found on the company's intranet.
2. Click the "Submit a request" or "Create a ticket" button.
3. Fill out the form with details about your issue, including a brief description and any relevant error messages or screenshots.
4. Submit the form to create a ticket and receive a confirmation email with a ticket number.

Once your ticket is submitted, the service desk team will review it and assign it to the appropriate team or technician for resolution. You can use the ticket number to track the progress of your request and communicate with the service desk team if you have any additional information to provide. If you need urgent assistance, you can also call the service desk directly using the phone number provided on the intranet.