Knowledge Module

Knowledge module

The Knowledge module provides visibility into documents, such as articles and FAQs, that have been imported into the Moveworks platform. Admins can monitor articles that are enabled for users, how various internal and external sources are configured, and troubleshoot access or configuration issues.

Total Imported Knowledge

The number of documents that have been imported into the Moveworks system.

Total Enabled Knowledge

The number of documents that are currently enabled for the bot to serve answers to users.

Search

This search bar can be used to find documents that have been ingested into your Moveworks system. There are also filters to narrow down the search results to specific knowledge sources and articles.

Insights

You can click on View Knowledge Sources Breakdown to see a high-level view of knowledge sources being ingested into your Moveworks system. In this view you can see the name of knowledge sources, the number of available and enabled articles for each source, and when the knowledge source was last refreshed. This information is provided for internal knowledge (articles and FAQs), and external knowledge.

Knowledge Availability

This chart gives a breakdown of how many of the documents that have been imported into the Moveworks system is available or enabled.

Knowledge Sources

This chart gives a breakdown of how many of the documents that have been imported into the Moveworks system is coming from internal or external sources.