Overview

Congratulations! You’re almost ready to launch your new Moveworks Copilot experience to your organization! To help you prepare, we’ve created this document to provide a simple three-step plan to ensure all of your employees can maximize the capabilities of the Moveworks Copilot. This document includes a Copilot launch checklist, marketing materials, communication templates, and need to know information for your end users and your internal stakeholders.

Note: Questions throughout this process? Ask a peer or Moveworks Product Team member in our Moveworks Community. Have specific questions about your copilot’s configuration and individual enablement plan? Reach out to your Moveworks Customer Success team.

Copilot Launch Checklist

Use the checklist below to prepare for your Copilot launch. Remember to add additional activities, education, communications, or strategic initiatives to tailor your rollout to your organization’s needs.

Getting Started

Step 1: Familiarize yourself with the Copilot

• Read through the Introduction to Copilot
• Watch the 10-minute Copilot demo
  Note: refer back to your acceptance email for links.
• Register and join the Copilot Community
  Use our Community to:
  • Ask peers for ideas and guidance
  • Interact directly with our Product Team
  • Get updates about the Product
  • Request new product ideas or enhancements
    Note: To access the Copilot Community, you will need to have the MyMoveworks SSO application setup.

Step 2: Get Prepared for Launch

• Prepare your own Copilot Demo to show off your bot internally
  Choose 3-5 use cases that you can show off to your own stakeholders
• Ingest end user FAQs as a knowledge article to the Copilot
  See details below
• Craft your Communication Strategy
  Moveworks can provide you with these marketing materials (more details below):
  • Copilot launch video
  • Bot-initiated onboarding messaging
  • Email launch announcement template for leadership to send

Step 3: Launch

• Select the date / time to active Copilot for all of your end-users
• Launch your Copilot!

Marketing Materials

One great way to raise awareness of your Copilot across your company is to include a short video in your internal marketing materials. The video can help:

• Familiarize users with the Copilot as a workplace resource
• Demonstrate a few of the skills (out of many) that your Copilot is capable of executing
• Inform users of issues and requests with which the Copilot can assist
• Supply best practices for interacting with the Copilot

Great news – our Moveworks team is here to help you create the video! Check out this video and worksheet for next steps.

End User In-Bot FAQ

Use this FAQ template to create an internal knowledge base article. Integrate that article into your Copilot. After that, users can get the answers to those FAQs directly in the Copilot.

Communications Templates

Employee Comms Onboarding Message Template

Campaign Channel + Timing

In-bot communication through Employee Comms on the day you activate Copilot

Campaign Template

🎉 Meet [BOT NAME]: Your fully conversational AI Copilot 🚀

Who is [BOT NAME]? 
[BOT NAME] your new generative AI support assistant. [BOT NAME] has rich conversational abilities and directly interacts with you to help you get your work done. Message [BOT NAME] anytime to start a dialogue about what you need help with—it searches company-wide information, summarizes the most pertinent pieces, and delivers the content you need in seconds. Need tasks done? [BOT NAME] can take action for you, from granting software access to getting an approval.

🤖✨ How to Get Started with [BOT NAME]? 
Try these questions to get started:

• “Draft an email that I can share with my team about insurance coverage for business trips.”
• “Who are my manager’s direct reports?”
  • Try asking a follow up question! “Where are all of them based?”
• “How to use the Pivot Table in Excel?”

We hope you enjoy your [BOT NAME] experience!

Email Launch Announcement Template

Campaign Template

Subject: Announcing the [BOT NAME], Your GPT AI Copilot

Hi team,

[BOT NAME], powered by Generative AI, is now live.  🚀

> Click here to say hi to [BOT NAME] in [CHAT PLATFORM]!

What is [BOT NAME]?

• ⚡A fully conversational experience: You can chat with [BOT NAME] like a real person. [BOT NAME] remembers your chat history, so you can ask follow-up questions and provide additional details.
• 📓A generative content engine: Beyond seamless search and summarization, [BOT NAME] can help you turn this information into email, short messages, and more.
• ❓A trustworthy information resource: Access source articles and additional details on a citation page where you can learn more about the answers [BOT NAME] provided.

What can [BOT NAME] do for you?

• Seamlessly search, summarize, and create content, leveraging information from Sharepoint, ServiceNow, as well as external help sites like Microsoft Support.
• Quickly look up a coworker’s information - contact number, manager, department, etc
• Complete tasks on your behalf, like granting approvals, drafting an email, unlocking your account

How do I get started?

You can chat directly with [BOT NAME] in [CHAT PLATFORM] by clicking here. Get started with these example questions:

• “Draft an email that I can share with my team about insurance coverage for business trips.”
• “Who are my manager’s direct reports?”
  • Try asking a follow up question! “Where are all of them based?”
• “Help me file a ticket to fix XYZ…”
• To find out more about [BOT NAME] capabilities, simply ask “What can you do?”

Please direct questions or feedback about [BOT NAME] to [RELEVANT PLACE].

Best,

[CIO/IT Leader NAME]

2-week Employee Comms Drip Campaign Templates

Campaign Channel

In-bot notifications sent via the Moveworks Employee Communications platform. If you are not licensed for this product your Moveworks CSM can send them on your behalf.

Campaign Templates

Message 1: Follow up questions and context

Talk to me like your personal assistant!

I help you get to what you need faster, so you have time to focus on the real important things. Shoot me a question anytime! Remember, I remember our chat details, so you could ask follow-up questions, like “Who is Adam?”, and "Oh where is he based?" and I'll connect the dots. Let's keep the convo rolling! 🚀

Message 2: Things to try

Got a business trip coming up?

I got answers to your questions. Ask me about travel expenses, hotel and flights, and insurance coverage. To start, how about “How to submit a travel expense claim?”💡

Message 3: Creating content

Picture this: sifting through a lengthy document for key info.

Now, I can do it in a snap! Test me with, "Craft an email draft sharing [COMPANY] benefits with my new hire, Charles!" 📧✨

Message 4: Steer the Copilot responses/Recoverability

Didn’t get what you were looking for the first time?

Don’t give up yet! While I'm not perfect, I'm great at adjusting. I can incorporate your feedback in my next try. If my first try doesn't hit the mark, keep talking to me to provide more details!. I thrive on your feedback, so don't hesitate to speak up! 🚀

Message 5: Unsupported Capabilities

I've got some superpowers, but I do have limits.

I can dive into your organization's resources but can't surf the open internet. Real-time data on weather and stocks isn't in my toolbox. I'm not flawless, but I give it my all. Curious about my capabilities? Just ask, "What can you do?" 👊💡