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Getting Access to Moveworks Control Center

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There are two configuration options to get access to Moveworks Control Center:

  1. [RECOMMENDED] SSO-based access through Okta or Azure SAML
  2. [LEGACY] Through Moveworks Trust Portal

[RECOMMENDED] SSO-based access through Okta or Azure OIDC

Pre-requisites:

  1. Prior to requesting access to Moveworks Control Center, SSO-based access must be setup and configured. Moveworks offers a standard SAML SSO integration, that can be leveraged by an Identity SSO provider. Below are published guides for integrating via Azure and Okta SSO, but your Moveworks team can help you connect to your SSO system of choice.
    1. Azure SAML
    2. Okta SAML
  2. Your Moveworks team will then complete your SSO setup on the Moveworks backend. This also includes onboarding someone as your Organization Admin for Control Center.
    1. This person will then be able to grant access to the different Control Center modules to the rest of your organization, as well as add new Org Admins.

Once the above pre-requisites are in place, please follow the directions below to get access:

  1. Reach out to your IdAM application owner to request access to the Moveworks Control Center application
  2. Once you have received access to Moveworks Control Center, you can ask your Org Admin for access to relevant roles

The following modules can be enabled for users within Moveworks Control Center:

Role NameDescriptionRelated Moveworks SkillWho fills this roleWhat it gives access toHow to get access
Org AdministratorManage permissions for Control Center modules and view all modulesN/AMoveworks Product Owner
IT Lead / Manager
IT Project Manager		Org Admins can add new Org Admins and access all modules in Control Center.Org Admins assign Org Admin access.
UsersView details for your employee rosterBot AccessBusiness App Product Owner
IT Lead / Manager
IT Project Manager
Senior IT Technician		Users ModuleOrg Admin can assign.
KnowledgeView all your knowledge details and import your health statusKnowledgeBusiness App Product Owner
IT Lead / Manager
IT Project Manager
Technical Knowledge Writer
Senior IT Technician		Knowledge ModuleOrg Admin can assign.
FormsView all your forms details and import your health statusFormsBusiness App Product Owner
IT Lead / Manager
IT Project Manager
ITSM Administrator
Senior IT Technician		Forms ModuleOrg Admin can assign.
CampaignsEnables organizations to broadcast custom messages to all or a subset of users in your organization, via the Moveworks botEmployee CommunicationsCommunications LeadEmployee Communications ToolReach out to [email protected] and your Customer Success team for access.
AnalyticsAllow admins to gain insight into various areas of the bot’s performance, including resolution, acceleration, and adoptionN/AMoveworks Product Owner/Knowledge Writer/IT LeadMoveworks Analytics PortalReach out to [email protected] and your Customer Success team for access.
SupportTechnical support for issues or requests with the Moveworks platformN/AAll usersSubmit support requestsGranted for all assigned users.
AcademyLibrary of training material and coursesN/AAll usersAccess Academy coursesGranted for all assigned users.

[LEGACY] Through Moveworks Trust Portal

If you do not yet have SSO-based access set up for your organization, please submit a ticket to [email protected] or reach out to your Org Admin or Customer Success team for access to Moveworks Control Center.

Moveworks Support team will reach out once your account is available.

Updated 10 months ago