Getting Access to Moveworks Control Center

There are two configuration options to get access to Moveworks Control Center:

[RECOMMENDED] SSO-based access through Okta or Azure OIDC

Pre-requisites:

Prior to requesting access to Moveworks Control Center, SSO-based access must be setup and configured. Moveworks offers a standard SAML SSO integration, that can be leveraged by an Identity SSO provider. Below are published guides for integrating via Azure and Okta SSO, but your Moveworks team can help you connect to your SSO system of choice.
1. Azure SAML
2. Okta SAML
Your Moveworks team will then complete your SSO setup on the Moveworks backend. This also includes onboarding someone as your Organization Admin for Control Center.
1. This person will then be able to grant access to the different Control Center modules to the rest of your organization, as well as add new Org Admins.

Once the above pre-requisites are in place, please follow the directions below to get access:

Reach out to your IdAM application owner to request access to the Moveworks Control Center application
Once you have received access to Moveworks Control Center, you can ask your Org Admin for access to relevant roles

The following modules can be enabled for users within Moveworks Control Center:

Role Name	Description	Related Moveworks Skill	Who fills this role	What it gives access to	How to get access
Org Administrator	Manage permissions for Control Center modules and view all modules	N/A	Moveworks Product Owner IT Lead / Manager IT Project Manager	Org Admins can add new Org Admins and access all modules in Control Center.	Org Admins assign Org Admin access.
Users	View details for your employee roster	Bot Access	Business App Product Owner IT Lead / Manager IT Project Manager Senior IT Technician	Users Module	Org Admin can assign.
Knowledge	View all your knowledge details and import your health status	Knowledge	Business App Product Owner IT Lead / Manager IT Project Manager Technical Knowledge Writer Senior IT Technician	Knowledge Module	Org Admin can assign.
Forms	View all your forms details and import your health status	Forms	Business App Product Owner IT Lead / Manager IT Project Manager ITSM Administrator Senior IT Technician	Forms Module	Org Admin can assign.
Campaigns	Enables organizations to broadcast custom messages to all or a subset of users in your organization, via the Moveworks bot	Employee Communications	Communications Lead	Employee Communications Tool	Reach out to [email protected] and your Customer Success team for access.
Analytics	Allow admins to gain insight into various areas of the bot’s performance, including resolution, acceleration, and adoption	N/A	Moveworks Product Owner/Knowledge Writer/IT Lead	Moveworks Analytics Portal	Reach out to [email protected] and your Customer Success team for access.
Support	Technical support for issues or requests with the Moveworks platform	N/A	All users	Submit support requests	Granted for all assigned users.
Academy	Library of training material and courses	N/A	All users	Access Academy courses	Granted for all assigned users.

[LEGACY] Through Moveworks Trust Portal

If you do not yet have SSO-based access set up for your organization, please submit a ticket to [email protected] or reach out to your Org Admin or Customer Success team for access to Moveworks Control Center.

Moveworks Support team will reach out once your account is available.

Updated 23 days ago