Getting Access to Moveworks Control Center
There are two configuration options to get access to Moveworks Control Center:
[RECOMMENDED] SSO-based access through Okta or Azure OIDC
Pre-requisites:
- Prior to requesting access to Moveworks Control Center, SSO-based access must be setup and configured. Moveworks offers a standard SAML SSO integration, that can be leveraged by an Identity SSO provider. Below are published guides for integrating via Azure and Okta SSO, but your Moveworks team can help you connect to your SSO system of choice.
- Your Moveworks team will then complete your SSO setup on the Moveworks backend. This also includes onboarding someone as your Organization Admin for Control Center.
- This person will then be able to grant access to the different Control Center modules to the rest of your organization, as well as add new Org Admins.
Once the above pre-requisites are in place, please follow the directions below to get access:
- Reach out to your IdAM application owner to request access to the Moveworks Control Center application
- Once you have received access to Moveworks Control Center, you can ask your Org Admin for access to relevant roles
The following modules can be enabled for users within Moveworks Control Center:
| Role Name | Description | Related Moveworks Skill | Who fills this role | What it gives access to | How to get access |
|---|---|---|---|---|---|
| Org Administrator | Manage permissions for Control Center modules and view all modules | N/A | Moveworks Product Owner IT Lead / Manager IT Project Manager | Org Admins can add new Org Admins and access all modules in Control Center. | Org Admins assign Org Admin access. |
| Users | View details for your employee roster | Bot Access | Business App Product Owner IT Lead / Manager IT Project Manager Senior IT Technician | Users Module | Org Admin can assign. |
| Knowledge | View all your knowledge details and import your health status | Knowledge | Business App Product Owner IT Lead / Manager IT Project Manager Technical Knowledge Writer Senior IT Technician | Knowledge Module | Org Admin can assign. |
| Forms | View all your forms details and import your health status | Forms | Business App Product Owner IT Lead / Manager IT Project Manager ITSM Administrator Senior IT Technician | Forms Module | Org Admin can assign. |
| Campaigns | Enables organizations to broadcast custom messages to all or a subset of users in your organization, via the Moveworks bot | Employee Communications | Communications Lead | Employee Communications Tool | Reach out to [email protected] and your Customer Success team for access. |
| Analytics | Allow admins to gain insight into various areas of the bot’s performance, including resolution, acceleration, and adoption | N/A | Moveworks Product Owner/Knowledge Writer/IT Lead | Moveworks Analytics Portal | Reach out to [email protected] and your Customer Success team for access. |
| Support | Technical support for issues or requests with the Moveworks platform | N/A | All users | Submit support requests | Granted for all assigned users. |
| Academy | Library of training material and courses | N/A | All users | Access Academy courses | Granted for all assigned users. |
[LEGACY] Through Moveworks Trust Portal
If you do not yet have SSO-based access set up for your organization, please submit a ticket to [email protected] or reach out to your Org Admin or Customer Success team for access to Moveworks Control Center.
Moveworks Support team will reach out once your account is available.
Updated about 2 months ago