Enterprise Answers

Enterprise Answers is the one-stop self-serve knowledge experience for questions from every domain - in chat, pulling information from every system. With Enterprise Answers, your users can ask questions about a variety of topics and domains, and receive relevant answers instantly, no matter where the content is stored.

Key Features

Advanced semantic search that produces specific, relevant and personalized results

Accurate domain prediction - recognize 8 out-of-the-box domains and additional custom domains

Recognizes entities and terms for the relevant domain and for your organization

Customized help options - email, case management portal, phone etc., based on the type of request

Understand what your employees need with Answers Analytics - and take action

Supported domains

  • IT
  • HR
  • Legal
  • Payroll
  • Finance
  • Facilities
  • Travel and Expenses
  • Procurement
  • And more...

For more on domains, read our Domain Definitions.

Personalized answers based on user context

Enterprise Answers provides personalized responses based on your knowledge permissions and location-based profile boosting, ensuring that users get the best information for their role and location.

Read more at Profile Boosting and Access Control.

Enable employees to get exactly the right help with the right domain handoff

Using Moveworks' highly accurate domain prediction model, you can present the best help options to every user - depending on what they ask for!

  1. 93% average accuracy across OOB domains
  2. 500K in-domain utterances learned by the model
  3. 8 OOB domains that are supported and custom domains can be added

The Smart Handoff is a configurable framework, allowing complex handoffs depending the context of the conversation. The following figure shows how Moveworks extracts all the relevant information about an utterance and enables you to set up the most helpful options to receive support from a variety of channels.

Get in touch with your Customer Success team to explore all the options available.

Communicates in over 100 languages

Moveworks understands, responds, and translates 100+ languages, within Chat and web, offering on-the-fly translation of English KB articles to the user's preferred language - ensuring that your bot is the one bot for employees everywhere.