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Configure Copilot Self Knowledge Plugin

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Overview

The Copilot Self Knowledge plugin is designed to solve the problem that users do not know the full range of Copilot capabilities. Analysis of user plugin interactions shows that, out of 25+ built-in plugins, only 10-15 are regularly utilized by most users. This underutilization reduces the overall value Copilot delivers. The Self Knowledge plugin empowers users to directly explore what Copilot can do and learn how to make the most of its features, directly in chat.

This feature empowers users to:

  1. Discover what the copilot can do: Answer the question, "What can you do?", with clarity and depth, showcasing the full breadth of Copilot's functionalities.
  2. Learn how to use it: Provide actionable guidance and examples on trying specific features or plugins.

What information is available through the self knowledge plugin today?

InformationAvailable today?Details
Copilot basics✅What is the Copilot, Copilot name, generic capabilities
Built-in plugins✅Which built-in plugins are enabled for the customer
Plugin details✅Built-in plugin details, how to use them, query examples for each plugin
Custom Plugins✅The plugins created through Creator Studio/AAE
Integrations🚧 In progressThe business systems that are integrated with the Copilot
Resources🚧 In progressThe underlying resources from each business system. E.g. softwares, accounts, KBs

What are the top use cases?

Use Case 1: Ask the Copilot what it can do

📘

Did you know?

10% of first-time copilot users start by asking the question “What can you do?”

Copilot will summarize, based on plugins that are enabled, the supported capabilities.


To access full list of plugin capabilities and example queries, click on citations.

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Use Case 2: Ask the Copilot about its basics

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Use Case 3: Ask about a specific capability

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What configuration is supported?

  1. Copilot admins can customize example queries that are retrieved for the “What can you do?” response through Display settings in Moveworks Setup.

What are the known limitations?

  1. Self knowledge plugin does not have information about the integrated systems yet.
  2. The self knowledge plugin will not surface plugins that are only enabled to a selected list of users. It will only surface plugins that are enabled for everyone.

FAQs

  1. Is this feature available today?
    1. The Copilot self knowledge plugin is in limited preview and will only be enabled for customers opt-in. If you are interested, please reach out to your account teams for support.

Updated about 7 hours ago