Configure Message brokering
What is Message brokering?
Message brokering will allow you to configure few settings related to Agent brokering configurations. This configuration allows you setup the agent chat behavior
- Setup settings related to the Agent & Transcript
- Setup the file attachment behavior in agent chat process
Configuring Message brokering
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Agent Always Available: Activate this option to bypass checking the agent's availability status from their system.
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Enable Pre Chat Sys Msg Limit: Switch this on to set a cap on the number of system messages sent to the user before connecting with an agent.
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Pre Chat Sys Msg Limit Value: Set the maximum number of system messages. For example, "1" means one system message will be sent to the user before the agent takes over the chat.
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Agent Language: Choose the language in which the agent communicates. For example, "EN" stands for English.
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On Demand Machine Translation: This feature translates messages as required, based on the user's locale and the chosen agent's language.
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Live Agent Transcript Date Format: Sets the date format for the live agent chat transcript. Options include the "ISO 8601" format (YYYY/MM/DD), the "US" format (MM/DD/YYYY), and the "European" format (DD/MM/YYYY).
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Enable File Attachment Size Limit: Turn this on to set a maximum size limit for single file attachments.
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File Attachment Size Limit: Define the maximum file size allowed for a single attachment, in MB.
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Enable Total File Attachment Allowed Per Session: Activate this to limit the total number of file attachments per live agent session.
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Total File Attachment Allowed Per Session: Set the cap for the maximum number of attachments allowed per live agent chat session.
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Don't Pass Chat History: Enable this if you prefer not to send the chat history to the agent when the live agent chat session begins.
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Enable Post Session Trigger Creator Studio Event: Turn this on to set an event ID from Creator Studio to be triggered after the live agent session ends.
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Creator Studio Event UUID: Specify the event ID from Creator Studio to trigger once the live agent chat session concludes.
Updated 12 days ago