Search Connectors

Every supported content connector for Moveworks Enterprise Search, with content types, permission support, and links to setup documentation.

Overview

A table of built-in content connectors that power the search capability of Moveworks AI Assistant. There are two types of built-in content connectors:

Max Capacity connectors: The newest connectors, available for select content systems. They support up to 100M documents per connector, out-of-the-box permission ingestion, and improved freshness SLAs. Available as an upgrade — contact your account team to learn more. See Max Capacity Setup for setup details.
Classic connectors: The long-standing connectors, available as part of your Moveworks subscription. Support up to 100K documents per connector. Some connectors support permission ingestion.

Please see the tables below for the specific content types supported.

FAQ

What are the different Content Types?

Permissioned content ensures that employees only see the content authorized to them within the AI Assistant search experience.
Public content will be shown to all employees within the AI Assistant search experience.
Personal content is from private repositories, e.g. personal direct messages, personal calendar, etc, and is only accessible through user-granted authentication within the AI Assistant search experience.

What are the limits?

Limits are applied within indexed search, which constrains the # of content items that can be searched.
However, the limit is unlimited for live API search, which means the limit is set by the system’s retrieval setup, e.g. Notion Search API.

What are the various implementation approaches?

Indexed: Refers to mirroring content and permissions to build an index for search.
Live API: Refers to using the connectors own search api to retrieve content via user impersonated search.

What does Availability mean?

Generally Available: Available now within the Moveworks AI Assistant experience.
Limited Preview: Available if participating in the Limited Preview program (terms and conditions may apply). Please fill out the self-nomination form in Community and the Moveworks Product team will reach out to you with the next steps.
Roadmap: Planned for the upcoming release but exact release quarter is to be determined. To learn more, join the Community to ask questions.

What if the content connector is not listed?

If the content connector is not listed, then Moveworks does not have a native content connector. There are two ways forward:

To submit a request for a native connector, we recommend to submit the request the Ideas Portal.
If you have developers who can build the integration, we recommend implementing a Content Gateway connector.

Supported Content Connectors - Max Capacity

Connector	Content Type	Implementation	Supported content volume	Availability?	Setup Documentation
Box	Permissioned Files (DOC, PPT, & PDF)	Indexed	100M	🟢 Generally Available	Setup Guide
Confluence Cloud	Permissioned HTML content (Pages & Blog Posts) and Attachments (DOC, PPT, & PDF)	Indexed	100M	🟢 Generally Available	Setup Guide
Google Drive	Permissioned Files within Shared Drive Personal Files within a user’s MyDrive (DOC, PPT, & PDF)	Indexed	100M	🟢 Generally Available	Setup Guide
Microsoft OneDrive	Personal files [all types]	Live API (With User Auth) [Part of the combined SharePoint Online and OneDrive configuration]	100M	🟢 Generally Available	Setup Guide
Microsoft Outlook	Email messages	Live API (With User Auth)	100M	🟢 Generally Available	Setup Guide
ServiceNow (Cloud)	Permissioned HTML content (Articles [knowledge blocks] & catalog items) and Permissioned File Attachments (DOC, PPT, & PDF)	Indexed (Requires installation of Update Sets)	100M	🟢 Generally Available	Setup Guide
Sharepoint Online	Permissioned HTML content (modern site pages & wiki pages) and Permissioned Files (DOC, PPT, & PDF)	Indexed	100M	🟢 Generally Available	Setup Guide
Sharepoint Online	Personal files [all types]	Live API (with User Auth)	100M	🟢 Generally Available	Setup Guide
Slack	Public & personal messages, conversations, files [all types], and channel names	Live API (With User Auth)	100M	🟢 Generally Available	Setup Guide
Unily	Permissioned HTML content (posts, articles, pages, and widgets) and Permissioned Files (DOC, PPT, & PDF)	Indexed	100M	🟢 Generally Available 🟠 Roadmap: External Groups Support	Setup Guide
Zendesk	Permissioned HTML content (articles)	Indexed	100M	🟢 Generally Available	Setup Guide
JIRA	Projects and Issues	Live API (With User Auth)	100M	🟠 Roadmap

Supported Content Connectors - Classic

Connector	Content Type	Built-in Permission Ingestion?	Implementation	Supported content volume	Availability?	Documentation
Axero	HTML content (wikis & articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Brainstorm	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Connector page
BMC Remedy	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Brightspot	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available
Cherwell	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
ComAround	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Confluence Cloud	HTML content (Pages & Blog Posts) and File Attachments	✅	Indexed	100K	🟢 Generally Available	Access Requirements How to Configure Confluence
Confluence Data Center	HTML content (Pages & Blog Posts)	❌	Indexed (Requires installation of Moveworks Plugin)	100K	🟢 Generally Available 🟠 Roadmap: Permissioned HTML content	Access Requirements
Contentful	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Dovetail	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available
Dropbox	Files (DOC, PPT, & PDF)	✅	Indexed	100K	🟢 Generally Available	Access Requirements
Freshservice	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available 🟠 Roadmap: Permissioned HTML content	Access Requirements How to Configure FreshService KB
FreshDesk	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements How to Configure FreshDesk KB
GitHub	HTML content (.MD & .MDX)	❌	Indexed	100K	🟢 Generally Available	Access Requirements How to Configure GitHub KB
Guru	HTML content (cards)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Haystack	HTML content (articles)	❌	Indexed (Requires Content Gateway)	100K	🟢 Generally Available	Access Requirements
Igloo	HTML content (wikis and blog posts)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Interact	HTML content (link and articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Ivanti Service Desk (Neurons & Heat)	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Jive	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
LumApps	HTML content (articles & widgets)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
ManageEngine	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Notion	HTML content (pages & databases[pages only] )	❌	Indexed	100K	🟢 Generally Available	Access Requirements How to Configure Notion KB
Promapp	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available
Quip	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
RightAnswers	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Salesforce Service Cloud	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
SAP WorkZone	HTML content (wiki & blog)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
ScreenSteps	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
SearchUnify	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available
ServiceNow (Cloud & On-prem)	HTML content (Articles [knowledge blocks] & catalog items)	✅	Indexed (Requires installation of Update Sets)	100K	🟢 Generally Available	Access Requirements How to Configure ServiceNow KB
SharePoint Server	HTML content (modern site pages & wiki pages) and Files (DOC, PPT, & PDF)	❌	Indexed	100K	🟢 Generally Available 🟠 Roadmap: Permissioned Files	Access Requirements
Simpplr	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements How to Configure Simpplr KB
Slite	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Solarwinds	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Squiz Intranet	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Staffbase	HTML content (news posts)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Wiki.js	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available
Wolken	HTML content (articles & forms)	❌	Indexed	100K	🟢 Generally Available
WordPress	HTML content (pages & blog posts)	❌	Indexed	100K	🟢 Generally Available	Access Requirements
Workday	HTML content (articles)	❌	Indexed	100K	🟢 Generally Available	Access Requirements