For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
Logo
DeveloperAcademyCommunityStatus
  • Getting Started
    • Welcome to Moveworks
    • Roadmap & Release Notes
    • Moveworks Best Practices
    • Labs
    • Professional Services
    • Support
  • AI Assistant
    • AI Assistant Overview
    • Capabilities
    • Web Experiences
    • Analytics & Performance
      • Configure Analytics and Data
      • AI Assistant Insights
      • Customer Satisfaction Survey (CSAT)
      • Data API
        • API Credentials : Generate and Manage Credentials
        • Data API : Integration requirements and capablities
        • Getting started: Build your integration with Data API (Hands-on)
        • Build custom analytics dashboards in BI tools
        • Data API : How to calculate top metrics
        • Data API : Release Notes
        • How to build raw interactions table using Data API
        • V1 Data API : Data Quality checks
        • Data API : Known Gaps and Future roadmap
        • Data API : SQL queries
        • API Release Management
        • Notifications data via API - FAQ
      • Submitting an Analytic Data Request
      • Analytics Support Guide
      • Custom Views & Data governance — “How to?” Guide
      • Governing interactions - Best practices
      • Enterprise search insights
  • Enterprise Search
    • Overview
    • Agentic RAG Overview
    • Content Ingestion Platform
    • Profile Boosting
    • Retrieval
    • Permissions Platform
    • Built-in Content Connectors
    • Build your own Content Connectors
    • Configure Search
    • Configure Enterprise Search
    • Vetted Content
    • Writing AI-Ready KB Articles
    • Document Chunking and Snippetization Overview
  • Productivity Boost
    • Overview
    • Configure Productivity Boost
    • Quick GPT
    • Calendar Management
    • Brief Me
DeveloperAcademyCommunityStatus
On this page
  • Notifications data via API
  • Summary
  • Technical Details
  • Interactions API Update
  • Summary
  • Technical Details
  • Example Interpretation
AI AssistantAnalytics & PerformanceData API

Data API : Release Notes

||View as Markdown|
Was this page helpful?
Edit this page
Previous

How to build raw interactions table using Data API

Next
Built with

Data API Release Notes act as the official “news feed” for your development team, documenting every new feature, improvement, and fix we apply to the system. This log provides full transparency on what has changed, helping your developers leverage new capabilities immediately while ensuring your existing integrations remain stable and interruption-free.

Notifications data via API

Date : April 1, 2026
Category : New feature

Summary

  1. Every notification , ticket interception, and channel resolution will now be visible in the API.
  2. Data API will not have a 30 day TTT. (this means that you can only get data up to 30 days back by using MW Data API)

This new entity will allow you to have data for :

  • System-generated notifications (e.g., password reset alerts)
  • Employee communications tool messages.
  • Creator Studio-initiated messages. (including ambient agents)
  • Concierge or plugin-based notifications (e.g., ITSM status updates, comments)
  • External integration notifications (e.g., ITSM approval workflows)

Technical Details

Please refer this post : https://community.moveworks.com/stakeholder%2Dtools%2Dexi%2Dmw%2Dsetup%2Dks%2Danalytics%2D115/notifications%2Dapi%2Dconversations%2Dentity%2D3294

FAQs : https://help.moveworks.com/ai-assistant/analytics-performance/data-api/notifications-data-via-api-faq

Interactions API Update

Date: November 25, 2025 Category: New Feature

Summary

The Interactions API has been enhanced to include free-text user comments originating from CSAT (Customer Satisfaction) campaigns. This update provides programmatic access to qualitative user feedback, enabling deeper sentiment analysis and direct visibility into end-user experiences.

Technical Details

Developers can now retrieve specific user feedback text by filtering for UI Form Submission events.

  • Data Field: The user’s specific comment is located in the detail.content field.

Filtering Logic To ingest this specific data, configure your API calls to match the following criteria:

FieldValue
Interaction TypeINTERACTION_TYPE_UIFORM_SUBMISSION
Labelmw_form
Detail Field"CSAT Feedback"

Example Interpretation

When iterating through the interaction logs, a matching event indicates a user has submitted a free-text response to a CSAT prompt. The value found within detail.content represents the raw text of that feedback.