Data API : Release Notes
Data API Release Notes act as the official “news feed” for your development team, documenting every new feature, improvement, and fix we apply to the system. This log provides full transparency on what has changed, helping your developers leverage new capabilities immediately while ensuring your existing integrations remain stable and interruption-free.
Notifications data via API
Date : April 1, 2026
Category : New feature
Summary
Every notification , ticket interception, and channel resolution will now be visible in the API.
This new entity will allow you to have data for :
- System-generated notifications (e.g., password reset alerts)
- Employee communications tool messages.
- Creator Studio-initiated messages. (including ambient agents)
- Concierge or plugin-based notifications (e.g., ITSM status updates, comments)
- External integration notifications (e.g., ITSM approval workflows)
Technical Details
Please refer this post : https://community.moveworks.com/stakeholder%2Dtools%2Dexi%2Dmw%2Dsetup%2Dks%2Danalytics%2D115/notifications%2Dapi%2Dconversations%2Dentity%2D3294
Interactions API Update
Date: November 25, 2025 Category: New Feature
Summary
The Interactions API has been enhanced to include free-text user comments originating from CSAT (Customer Satisfaction) campaigns. This update provides programmatic access to qualitative user feedback, enabling deeper sentiment analysis and direct visibility into end-user experiences.
Technical Details
Developers can now retrieve specific user feedback text by filtering for UI Form Submission events.
- Data Field: The user’s specific comment is located in the
detail.contentfield.
Filtering Logic To ingest this specific data, configure your API calls to match the following criteria:
Example Interpretation
When iterating through the interaction logs, a matching event indicates a user has submitted a free-text response to a CSAT prompt. The value found within detail.content represents the raw text of that feedback.