The Data API provides raw interaction data to help you build custom analytics. However, there are some known gaps to be aware of:

1. No Aggregated Metrics

• The Data API only provides raw, granular data for AI Assistant analytics.
• Aggregations and derived metrics (e.g., deflections, resolutions, adoption rates) must be built within your own environment.

2. Know log-rotate issue

• There is a know issue going on with our Data API pipeline where the interactions occurring nearby to the hour mark are missing.
• Please note this might break referential integrity checks on your end - We are actively working on fixing it keep checking our community portal to get updated about the fix.

Gaps in Data before Jan 1st 2025

• As Moveworks analytics evolves we introduce new data points in prospective basis, thus previous data might not contain the same details.

Conversations API

• conversation_domain:
  • The attribute may have “Null” values due to low domain coverage, as semantic layer changes were introduced in January 2025.

Interactions API

• detail attribute:
  • URL data for internal link clicks will be “Null” for periods between August to November 24 due to link redaction implementation after November 2024.
  • Topic coverage is low, with new labels like “Greeting,” “Live agent,” etc., added post-January 2025.
  • Some button clicks were tracked as free-text utterances before January 2025 (e.g., “View next approval,” “Reset password”).
• label attribute:
  • “file_ticket” form submissions for “INTERACTION_TYPE_UIFORM_SUBMISSION” are only available after November 13, 2024.
• type attribute:
  • “INTERACTION_TYPE_CONTENT_UPLOAD” is only available after November 20, 2024. Before this, all file uploads were captured as free-text utterances.
• platform attribute:
  • The platform field might be “Null” for a small fraction of data prior to October 2024, varying by customer.

Plugin Calls API

• used attribute:
  • Initially, for deflection cases in access software plugin, the “used” attribute was false. It was updated to “true” in cases where the plugin surfaced the deflection link, effective from around November 15, 2024.

Plugin Resources API

• detail attribute:
  • Ticket details such as ticket ID and type were not available for tickets filed via AI Assistant before August 20, 2024.

Future roadmap

Logs via the API route

SIEM logs are currently shared only through the SFTP route. However, we plan to extend the Data API to include SIEM logs. This will be a new addition to our Data API suite. The details are still under discussion.