The service account created in your Solarwinds instance will perform create, update operations on behalf of end users as well as notify end users on ticket related updates.
The Moveworks Service interacts with your Solarwinds platform so that the bot can:
Moveworks need the JWT auth token to authenticate with the Solarwinds instance which is tied to the service account.
To setup a new service account user navigate to the Setup page in your Solarwinds instance and create a new user
Select the role as an administrator as in Solarwinds only users with admin license can generate an API token.
Once the user is create click on the user, click on the actions tab in the page and Generate JSON web token from the dropdown menu (Solarwinds Service Desk administrator rights required).
In the user detail page under JSON Web Token you can see the following options:
Click Copy and securely store the token to share with Moveworks.
After setup is complete, provide the following information to your Moveworks CS team:
Provide provide ALL of the above to your Moveworks Customer Success team via encrypted email.