When it’s time to launch your Agent Studio use case, you’ll want to drive usage by your users. Here are some top tips when launching your use case
You can always configure the “List of example help utterances” under the Common Dialogues section of the Dialog Configurations module in Moveworks Setup.
You should use our employee comms module to target employees who are likely to use your use case and let them know it’s available.
Here’s a sample communication you can use as a template:
If there’s another way that people get help (a Slack channel, a help email, a Wiki) update that surface with a QR Code, instructions, or deep link to your Moveworks bot. This will let them know to use the custom use case going forward. (GIFs of your use case in action help!)
This has got to be a cultural change. Encourage your coworkers to think Assistant first.
We do this internally at Moveworks. Putting printouts at the desk / department corners (usually with a big headline like “Looking for PO Updates” or “Checking your payroll?”) has proven pretty effective at driving self-serve of information.