For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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  • Service Management
    • Overview
    • Concierge & Ticketing Capabilities Overview
    • Forms
    • Forms - Integration Specific Guides
    • Live Agent Chat / Handoff
    • Triage
    • Approval Mirroring
    • Ticket Interception
    • Generic Ticketing Integration: Ticket Gateway
  • Administration
    • MyMoveworks
    • Organization Information
    • Roles and Permissions
    • MyMoveworks SSO
  • Moveworks Setup
    • Accessing Moveworks Setup
    • First-Time Login via Magic Link
    • Moveworks Setup Modules
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  • Access Requirements
    • Overview
    • Update Set Modules
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    • Identity and Access Management Systems Access
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    • Knowledge Access Requirements
      • ServiceNow (KB Only) Access Requirements
      • Sharepoint Online Access Requirements (KBs & Files) [Classic]
      • SharePoint (On-Prem) Access Requirements
      • Confluence Cloud Access Requirements
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      • GitHub Knowledge Access Requirements
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    • Email Distribution List Systems Access
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  • Core Platform
    • User Identity
    • Moveworks On-Prem Agent
    • Approvals Engine
    • Entity Catalog
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  • Employee Experience Insights
    • Overview
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  • Knowledge Studio
    • Overview
    • Knowledge Studio Configuration
    • AI Powered Recommendations
    • Inspecting & Verifying Sources
    • Publishing Articles
    • Creating Knowledge Articles
    • Resolving IT Tickets Guidance
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On this page
  • Sharepoint On-Prem Access Needs
  • What is the Service Account used for?
  • Sharepoint Account Permissions
  • Moveworks On-premises Agent Requirements
Access RequirementsKnowledge Access Requirements

SharePoint (On-Prem) Access Requirements

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Sharepoint On-Prem Access Needs

As part of Sharepoint On-Prem integration, Moveworks needs both a service account and an on-prem agent setup, if you have an on-prem agent set up already with another integration, you will need to leverage the same Moveworks Agent.

This service account must use basic authentication (username and password) without MFA. Moveworks does not support an application ID and access key for Sharepoint On-Prem at this time.

What is the Service Account used for?

The bot will use this service account to ingest Site Pages and Files from the configured Sharepoint Sites.

Sharepoint Account Permissions

Moveworks needs a service account that is granted read access to the Knowledge Sites.

Moveworks needs a list of Sites that should be configured for the bot to ingest data from or the filter criteria for what should be ingested. For example, tagging Sites with content = “Moveworks”.

Moveworks On-premises Agent Requirements

An on-premise Moveworks Agent installation is required to integrate with Sharepoint On-Prem. With the Moveworks Agent no firewall changes are needed to integrate your Sharepoint On Prem instance.
If this option does not work for any reason, please contact your Moveworks CS team to discuss alternatives.