Customers can now use optional slots for added flexibility. Read more about it here.
Users can now enable plugins to receive file attachments from users. Read more about it here.
With Content Activities, users can now surface relevant content at key moments in a conversation. Read more about it here.
Users can now take action within chat. Read more about it here.
Agent Architect now runs on the newest Gemini 3.1 model. Read more about it here.
Python Script Actions gives users access to a broader set of capabilities. Read more about it here.
The new LDAP Connector enables Agent Studio plugins to securely query and update on-premise LDAP and Active Directory systems using standard LDAP operations. Read more about it here.
Customers can access their AI Assistants on mobile again! Read more about it here.
Users can now configure content indexing and live search for Microsoft 365 SharePoint Online. Read more about it here.
We’ve improved missing hyperlink behavior in Search Results. Read more about it here.
We’ve added support for Zendesk OAuth. Read more about it here.
Users can now test API requests using built-in connectors! Read more about it here.
Users now get a guided, wizard-based experience for configuring ticketing skills in Moveworks. Read more about it here.
Users have a new tool to help test and validate their ITSM configurations. Read more about it here.
Developers can now get guided, contextualized help for building and editing plugins right inside Agent Studio! Read more about it here.
HTTP Actions now support Data Mapper, letting you build dynamic, complex JSON payloads with loops, conditionals, and computed values right in the action body — no more Mustache workarounds. Read more about it here and here.
New in Marketplace: Describe your business process and see how Moveworks automates it—end-to-end workflows with plugins mapped to every step, personalized to your stack. Read more about it here.
Developers can now display images from URL’s in plug-in responses! Read more about it here.
Customers can now trigger ambient agents conversationally inside Assistant. Read more about it here and here.
Working with compound actions and conversational processes just got way easier! Customers can now view all of the data available for mapping steps in your plug-ins! Read more about it here.
Agent Studio’s API Mocker now supports custom TTL & protected routes so you can build longer lasting APIs for your test plug-in’s. Read more about it here.
We’ve rebranded the experience for Assistant on Web, Embedded Assistant and reference page. Read more about it here.
We’ve rolled out some improvements to the Live Agent experience, including:
Read more about the improvements here.
We’ve rolled out connectors for 10 new content systems. They support a scale of millions of documents, out-of-the-box permissions support and improved freshness SLAs.
See our supposed content connectors and their availability status here.
Read more about Content Connectors here.
Advanced Config Editor allows Moveworks Partners and Customer Success teams to edit Setup configurations directly as JSON. This is helpful for bulk operations, configuration duplication, environment migration, and Troubleshooting. Read more about the feature here.
Permission Checker tool allows Moveworks admins to verify whether a specific user has access to specific knowledge base articles or files by selecting or providing a user’s email address. Read more about the feature here.
Data Ingestion View provides customer administrators with observability and troubleshooting capabilities for the first phase of the resource lifecycle, i.e. for crawling and fetching of resources. Read more here.
Users can now customize their bot’s avatar directly in Moveworks Setup. See how to configure it here.
Enriches user records with geographic coordinates (latitude/longitude) by geocoding their location information. See how it’s configured here.
Added configuration guidance for setting up back polling for EXI and Knowledge Studio in Moveworks Setup. Back polling is important for the AI assistant to analyse historical tickets and derive insights. Read about its configuration here.