February 2026 Product Release Notes

Agent Studio: Optional Slots

Customers can now use optional slots for added flexibility. Read more about it here.

Agent Studio: File Slots

Users can now enable plugins to receive file attachments from users. Read more about it here.

Agent Studio: Content Activities

With Content Activities, users can now surface relevant content at key moments in a conversation. Read more about it here.

Agent Studio: Images in Plugin Responses

Users can now take action within chat. Read more about it here.

Agent Studio: Upgrade Agent Architect to Gemini 3.1

Agent Architect now runs on the newest Gemini 3.1 model. Read more about it here.

Agent Studio: Python Script Actions Support in Agent Studio

Python Script Actions gives users access to a broader set of capabilities. Read more about it here.

Agent Studio: LDAP Actions

The new LDAP Connector enables Agent Studio plugins to securely query and update on-premise LDAP and Active Directory systems using standard LDAP operations. Read more about it here.

AI Assistant: Mobile Access

Customers can access their AI Assistants on mobile again! Read more about it here.

Enterprise Search: Decoupled Indexing and Live Search Configuration

Users can now configure content indexing and live search for Microsoft 365 SharePoint Online. Read more about it here.

Enterprise Search: Improve Missing Hyperlinks in Search Results

We’ve improved missing hyperlink behavior in Search Results. Read more about it here.

Enterprise Search: Zendesk OAuth Support

We’ve added support for Zendesk OAuth. Read more about it here.

Moveworks Setup: API Playground Upgrades

Users can now test API requests using built-in connectors! Read more about it here.

Moveworks Setup: New Ticketing Setup Experience

Users now get a guided, wizard-based experience for configuring ticketing skills in Moveworks. Read more about it here.

Moveworks Setup: Ticket Viewer

Users have a new tool to help test and validate their ITSM configurations. Read more about it here.

January 2026 Product Release Notes

Agent Studio: Architect Panel

Developers can now get guided, contextualized help for building and editing plugins right inside Agent Studio! Read more about it here.

Agent Studio: Data Mapper

HTTP Actions now support Data Mapper, letting you build dynamic, complex JSON payloads with loops, conditionals, and computed values right in the action body — no more Mustache workarounds. Read more about it here and here.

Agent Studio: Initiative Designer

New in Marketplace: Describe your business process and see how Moveworks automates it—end-to-end workflows with plugins mapped to every step, personalized to your stack. Read more about it here.

Agent Studio: Images in Plugin Responses

Developers can now display images from URL’s in plug-in responses! Read more about it here.

Agent Studio: Stabilized Ambient Agent Conversational Process Execution

Customers can now trigger ambient agents conversationally inside Assistant. Read more about it here and here.

Agent Studio: Data Bank

Working with compound actions and conversational processes just got way easier! Customers can now view all of the data available for mapping steps in your plug-ins! Read more about it here.

Agent Studio: Custom TTL

Agent Studio’s API Mocker now supports custom TTL & protected routes so you can build longer lasting APIs for your test plug-in’s. Read more about it here.

AI Assistant: New UX Branding Update

We’ve rebranded the experience for Assistant on Web, Embedded Assistant and reference page. Read more about it here.

AI Assistant: Live Agent Improvements

We’ve rolled out some improvements to the Live Agent experience, including:

Using your Assistant’s image in Live Agent
Improved experience when connecting to a Live Agent

Enterprise Search: 10 Next-Gen or Enterprise Search connectors available for setup

We’ve rolled out connectors for 10 new content systems. They support a scale of millions of documents, out-of-the-box permissions support and improved freshness SLAs.

See our supposed content connectors and their availability status here.

Read more about Content Connectors here.

Moveworks Setup: Advanced Config Editor

Advanced Config Editor allows Moveworks Partners and Customer Success teams to edit Setup configurations directly as JSON. This is helpful for bulk operations, configuration duplication, environment migration, and Troubleshooting. Read more about the feature here.

Moveworks Setup: Permissions Checker

Permission Checker tool allows Moveworks admins to verify whether a specific user has access to specific knowledge base articles or files by selecting or providing a user’s email address. Read more about the feature here.

Moveworks Setup: Data Ingestion View

Data Ingestion View provides customer administrators with observability and troubleshooting capabilities for the first phase of the resource lifecycle, i.e. for crawling and fetching of resources. Read more here.

Moveworks Setup: Customize Bot Avatar

Users can now customize their bot’s avatar directly in Moveworks Setup. See how to configure it here.

Moveworks Setup: Geocoding in User Identity Ingestion

Enriches user records with geographic coordinates (latitude/longitude) by geocoding their location information. See how it’s configured here.

Moveworks Setup: Ticket Back Polling for EXI and Knowledge Studio

Added configuration guidance for setting up back polling for EXI and Knowledge Studio in Moveworks Setup. Back polling is important for the AI assistant to analyse historical tickets and derive insights. Read about its configuration here.