Overview

With the Axero content connector, Moveworks Enterprise Search enables the Moveworks AI Assistant to answer user’s questions directly in chat, by understanding the questions and responding instantly with answers containing the most relevant content, links to knowledge base articles or files, or links to external articles taken from trusted knowledge sources.

Supported Content Types

Currently, the Moveworks Axero content connector supports Wiki (excluding Wiki table of contents) and Article content types.

Please note that images, tables, text formatting, lists, or other multi-media formats will not be rendered in chat. Instead, the user will be able to click the article and view the source article.

Architecture

1. Moveworks identifies candidate files to ingest
   1. We use the “Content List API” and provide the Axero Space ID. We use filters in the API request to only find pages that are either Articles or Wiki Pages under the specified section. We also check to see if the page is published or not.
2. Moveworks extracts the file as HTML and produces snippets
   1. The “Content List API” returns the HTML of the pages we specified. We then parse that HTML document, converting it into a chat-ready answer.
3. Moveworks serves an answer to the user