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Moveworks Best Practices

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Getting Started
AI Assistant
Enterprise Search
Productivity Boost

Welcome to Moveworks
Roadmap & Release Notes
Release Notes 2026
Release Notes 2025
Release Notes 2024
Release Notes 2023
Release Notes 2022
Implement on ServiceNow
Connect ServiceNow
Configure Enterprise Search
Configure Forms
Configure Ticketing
Configure EmployeeWorks Web App
Deploy to Multiple ServiceNow Environments
Moveworks Best Practices
Launching Moveworks
Moveworks Implementation Starter Guide
Moveworks Assistant Launch Checklist
Building on Moveworks
Ideal Moveworks Team
Designing an AI-first Service Desk
Developer Instances
Development Lifecycle
Hiring Developers
Identifying Automation Opportunities
Launching New Capabilities
Scoping with Mockups
Project Managing
Driving Adoption
Deep Linking Moveworks AI Assistant
How to Add an Azure AD App Link to the Bot
Okta Chiclet Deep Link to Bot
Okta Footer Help Link to Bot
Agent Email Signature Link to the Moveworks Bot
General Banner Links to the Moveworks Bot
Bot-First Call Wait Messages
ServiceNow SSP Banner Link to the Moveworks Bot
ServiceNow SSP Hovering Bot Link
Windows Desktop Shortcut to the Moveworks Bot Setup Guide
Professional Services
Moveworks Professional Services Scope
Support
Moveworks Support Scope
Ensuring your bot is always available
API Versioning Policy
Moveworks Support Transition to ServiceNow Now Support
AI Assistant Overview
Configure Moveworks Assistant
Capabilities
AI Disclaimers
Configure Disclaimers & Labels
Approvals Queue
Channel Resolver
Configure Channel Resolver
How To Guides for Channel Resolver
Channel Resolver Troubleshooting Guide
Channel Resolver Integration - Freshservice
Channel Resolver Integration - Jira Server
Channel Resolver Integration - Zendesk
Code Interpreter
Display Configurations
Domains
Email Composer
Employee Communications
How To Configure Employee Comms
Employee Communications Campaign Examples
Employee Communications Recurring Campaign Examples
Writing Translation-Ready Employee Comms Campaigns
Employee Communications Error Codes & Resolution Guidance
Notifications Settings
Integration Rate Limits
People & Places Lookups
Configure People Lookups
Conference Room Settings
How To Guides for People and Places Lookups
Self Knowledge
Smart Handoff
Smart Handoff Configuration Overview
How To Guides for Handoff Plugin
Text Translator
Personalized Responses
World Knowledge App
Web Experiences
AI Assistant on Web
AI Assistant on Web: Configuration
AI Assistant on Web: Getting Started
AI Assistant on Web: Features & Capabilities
AI Assistant on Web: Analytics
Embedded AI Assistant (formerly, Moveworks for Web)
Embedded AI Assistant - Browser Compatibility
Embedded AI Assistant Installation Guide
Adding Embedded AI Assistant to ServiceNow
Adding Embedded AI Assistant to SharePoint Online (Cloud)
Adding Embedded AI Assistant to Google Sites
Adding Embedded AI Assistant to Unily
Embedded AI Assistant SSO Configuration - Okta OIDC
Embedded AI Assistant SSO Configuration - OneLogin (OIDC)
Embedded AI Assistant SSO Configuration - Okta SAML SSO
Embedded AI Assistant SSO Configuration - Azure OIDC
Embedded AI Assistant SSO Configuration (General SAML) + ADFS Configuration
Embedded AI Assistant: Multi-SSO Configuration Guide
Embedded AI Assistant Troubleshooting Guide
Overview
Microsoft Teams
AI Assistant in Microsoft 365 (MS Teams + MS Graph) Access Requirements & Setup Guide
AI Assistant in Microsoft Teams (GCC) Setup Guide
AI Assistant in Microsoft Teams (Non-App Store) Setup Guide
Microsoft Teams Secret Rotation Guide
Multi-Tenant Microsoft Teams Moveworks Setup Guide
Slack
Google Chat
Webex Teams
Zoom Chat
Analytics & Performance
Configure Analytics and Data
AI Assistant Insights
CSAT Analytics
Channel Resolver Analytics
User Insights
Search Insights
Ticketing Insights
Form Insights
Approval Insights
Access Software Insights
Access Group Insights
Access Account Insights
Ticket Interception Analytics
Raw interactions
Triage Insights
Set Up ServiceNow Federated ID for Assistant Analytics
Customer Satisfaction Survey (CSAT)
Data API
API Credentials : Generate and Manage Credentials
Data API : Integration requirements and capablities
Getting started: Build your integration with Data API (Hands-on)
Build custom analytics dashboards in BI tools
Data API : How to calculate top metrics
Data API : Release Notes
How to build raw interactions table using Data API
V1 Data API : Data Quality checks
Data API : Known Gaps and Future roadmap
Data API : SQL queries
API Release Management
Notifications data via API - FAQ
Submitting an Analytic Data Request
Analytics Support Guide
Custom Views & Data governance — “How to?” Guide
Governing interactions - Best practices
Enterprise search insights
Overview
Search Connectors
Content Ingestion Platform
How Search Works
Live Search
Indexed Search
External Answers (Legacy)
Moveworks Ingestion Schedule
Profile Boosting
Connectors
Axero
Brainstorm QuickHelp
Atlassian Confluence
Freshservice
GitHub
Google Drive
Interact
LumApps
ManageEngine
Notion
Salesforce
ServiceNow
ServiceNow Permission Mirroring
Permission Mirroring - Update Set Modules
Configure ServiceNow Mirrored Permissions
Moveworks-Ready Knowledge Blocks
Microsoft Sharepoint
Staffbase
Unily
WordPress
Workday
Classic Ingestion Setup
Internal Knowledge Ingestion
Configure Internal Knowledge Ingestion
How to Configure Confluence Knowledge Ingestion
How to Configure Fresh Desk Knowledge Ingestion
How to Configure Fresh Service Knowledge Ingestion
How to Configure Github Knowledge Ingestion
How to Configure Notion Knowledge Ingestion
How to Configure ServiceNow Knowledge Ingestion
How to Configure Simpplr One Knowledge Ingestion
How to Configure SharePoint Knowledge Ingestion
How to Configure Zendesk Knowledge Ingestion
Configure External Knowledge (Legacy)
How to Configure Confluence Server / Data Center Knowledge Ingestion
File Ingestion
File Search FAQ
How to Configure ServiceNow File Ingestion
How to Configure Google Drive File Search
Troubleshooting File Ingestion From Google Drive
Moveworks FAQ (Google Sheets Integration)
Configure FAQs
Advanced Configurations
Troubleshooting Guide
Setup Overview
Box
Confluence Cloud
Google Drive
Outlook
ServiceNow
SharePoint Online and OneDrive
Slack
Unily
Zendesk
Build your own Content Connectors
Starter Code
Monitor Indexed Content
Vetted Content
Vetted Content: Setup
Vetted Content: Making Updates
Permissions
Writing AI-Ready KB Articles
Document Chunking and Snippetization Overview
Overview
Configure Productivity Boost
Quick GPT
Calendar Management
Brief Me
Brief Me: Enabling on Chat Platforms
Brief Me: Use Cases & Scenarios
Brief Me: Use Cases by Team
Brief Me: Analytics Overview
Brief Me: Security Overview
Brief Me: Technology Overview

AI Assistant
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IT Service Management
API Reference