URL Hyperlink & Button Expiry Specs
URL Hyperlink & Button Expiry Specs
This cover everything you need to know about URL Hyperlinks and buttons that are presented within AI Assistant.
URL Hyperlink & Button Expiry Specs
The URLs (aka URL Hyperlink) that are displayed within AI Assistant have different expiration lengths depending on the type of URL Hyperlink it is. Assistant responses may also display buttons, which are also only clickable for a specific duration.
There’s 2 types of URL Hyperlinks:
1. Pre-signed URL links: These are URLs that are presented within the body of assistant responses. When you hover over the URL, you’ll see these URLs start with “https://app.moveworks.ai/…”.
2. Non pre-signed URL links: These are URLs that don’t have a hyperlink that starts with “https://app.moveworks.ai/…
A pre-signed URL will be available to be clicked for 3 days. Once clicked, most pre-signed URLs will automatically expire 5 minutes (see table below to see expiration breakdown for all types of pre-signed URLs). To properly safeguard your data, pre-signed URLs include a randomly generated 16-byte token.
How to know if the URL is a Pre-Signed URL?
To find out if the URL that the assistant response generated is a pre-signed link, hover over the URL with your mouse.
If you see that the URL starts with “https://app.moveworks.ai/…” then that’s a Pre-Signed URL. Any URL that starts with “https://app.moveworks.ai” is a pre-signed URL.
How long are URL Hyperlinks stored across our systems?
All URLs are stored in our database for 2 weeks. After 2 weeks the URLs are deleted from our database.
How long is the URL Hyperlinks active for?
The answer depends on the experience surface where the URL hyperlink is being access from.
Where do I view pre-signed URL links?
Slack, Google, Webex Experience
Anytime you click on a pre-signed link within these platforms, you’ll be navigated to a new web browser (outside of the chat experience). The most common experience that has a pre-signed URL is our “Reference Page”. Below is what our reference page looks like assuming you accessed it from Slack.
Microsoft Teams experience
On Microsoft Teams a major difference you’ll notice is that our reference page (which is a pre-signed link) opens within a pop up modal.
Clicking on pre-signed links for resources such as a knowledge base article will open as a new web browser window. Additionally you can not copy a pre-signed link from Teams (right click, copy link) and share that link with a co-worker given that its an authenticated link and only the user who’s signed in on Microsoft Teams can view the pre-signed URL.
We also have URLs that are shown within the assistant experience that aren’t related to a specific plugin. Below are the types of non pre-signed URL links we support for other experiences. These URLs expire within 30 days, which means:
This experience is only available on Assistant on Web. When an assistant response contains citation cards these links are clickable for 30 days.
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Across any assistant platform, anytime you click on the set of emojis that appear on every assistant message that opens our Reference Page experience.
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There’s 3 tabs within the Reference Page, “References”, “Feedback, “Get Help. On the “References” tab there’s a “References” section that contains URLs to resources. These links expire in 30 days.
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For built-in plugins in the Moveworks AI Assistant, buttons will expire if any of the following conditions are met:
Note: There are certain buttons that can only be clicked on once.
Examples of buttons presented from built-in plugins:
Buttons that contain a link and redirects a user to a URL such as an ITSM page expire after 14 days. If a user clicks on a button with an expired link they will be given the option to generate a new link when they visit the expired URL.