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The Config Change History tool in Moveworks Setup gives you full visibility into every configuration change made in your environment. You can view, track, and audit changes — seeing exactly who changed what, when, and how.
You’ll find it under Advanced Tools > Troubleshooting Apps > Config Change History in the Setup left navigation bar.
Whether you’re triaging an incident, reviewing changes before go-live, or answering your customer’s question about what changed, Config Change History puts the information you need at your fingertips.
Key Capabilities
Capability
Description
Time-range filtering
Search configuration changes within a custom date range. Defaults to the last 2 days if you don’t specify a range.
Configuration filtering
Filter by specific configurations using a searchable dropdown, or leave it empty to view changes across all configurations. Multi-select is supported.
Version history table
View a detailed log of all changes including timestamp, audit ID, configuration name, description, previous and current version numbers, and the user who made the change.
JSON diff view
Click any change entry to see a side-by-side comparison of the current version vs. the previous version, with added, removed, and modified fields clearly highlighted.
User audit trail
See whether a change was made by your team, a partner, or Moveworks — each reflected by their respective email address.
How to Use Config Change History
Step 1: Navigate to the Tool
In Moveworks Setup, go to Advanced Tools > Troubleshooting Apps > Config Change History.
Step 2: Set Your Search Criteria
Start Date & End Date — Select the time window you want to investigate. The tool defaults to the last 2 days if you don’t set a range. Note that the end date must be later than the start date.
Configurations*(optional)* — Use the searchable dropdown to select one or more specific configurations you want to review. If you leave this empty, changes for all configurations will be displayed.
Step 3: Search and Review
Click Search History to load your results. The version history table shows you the following details for each change:
Column
Description
Timestamp
Date and time of the change, displayed in your local timezone
Audit ID
Unique identifier for the configuration
Configuration Name
The name of the configuration that was modified
Description
Summary or comments about what changed
Version
Version number after the change
User
Email address of the person who made the change
Change Type
Change type denotes either a configuration was updated or created.
Step 4: Inspect the Diff
Click on any row in the version history table to open the JSON diff view. This view helps you quickly understand what changed:
You’ll see a side-by-side comparison of the previous version and the current version
Fields that were added, removed, or modified are visually highlighted
Please note the field name might differ to the exact field name in the Configuration UI.
Configuration Name Reference
The Configurations dropdown uses direct configuration names that differ from the page names you see in the Setup left navigation. Use the tables below to find the right configuration name for the Setup page you’re looking for.
Enterprise Search
Setup Page
Configuration Name in Dropdown
Search > Plugin Settings
AnswersSkillConfig
Search > Configure Search > FAQs
FAQIngestionConfig
Search > Configure Search > Files
FileIngestionConfig
Search > Configure Search > Internal Knowledge
KnowledgeIngestionConfig
Lookup > People and Places
KnorahConfig
Ticketing Automation
Setup Page
Configuration Name in Dropdown
Ticketing > Concierge Behavior and Display Settings
Notification Settings > Notifications Route and Employee Comms
NotificationOrgConfig
Organization Details
Setup Page
Configuration Name in Dropdown
Tenant Settings > General
InfoConfig
Alerts > Customer Alerts Settings
CustomerAlertConfig
Security and Privacy > SSO Settings
SSOConfig
Security and Privacy > IP Allowlist
IPAllowlistConfig
Connectors (Core Platform > Connectors)
Each system supported by Moveworks appears as a individual config available in the dropdown.
Example - To view all changes done to your ServiceNow connector. Search for
SNOWConnector in the dropdown
Common Use Cases
Use Case
How Config Change History Helps
Investigate an outage or incident
Something broke — find out what changed and when. Set your time range to just before the incident started, leave the Configurations filter empty, and scan for recent changes. The JSON diff view lets you pinpoint exactly what was modified so you can assess impact or revert.
Review changes before go-live
Before pushing a new deployment or enabling a feature for users, audit recent changes to confirm everything was configured as intended and no unintended edits slipped through.
Hold stakeholders accountable
Use the User column to track which admin, partner, or Moveworks team member made a specific change. Useful when multiple parties have access to your environment and you need a clear chain of ownership.
Answer “what changed?” questions
When a user or stakeholder reports unexpected behavior, pull up the relevant configuration and check its change history. A timestamped diff view gives you a concrete answer without guesswork.
Support compliance and access audits
Export or document a record of who made changes, when, and to what — supporting internal audits, security reviews, or regulatory requirements.
Validate partner or vendor changes
After a partner-led implementation or a Moveworks-initiated update, verify exactly what was modified in your environment. Changes are attributed by email address so there’s no ambiguity.
Frequently Asked Questions
Can I see changes for all configurations at once?
Yes! Simply leave the Configurations dropdown empty and the tool will display changes across all configurations for your selected time range. The default time range is of 2 days. Maximum time range is of last 30 days.
What timezone are timestamps displayed in?
Timestamps are displayed in your local browser timezone, so they’ll always match your current location.
Can I filter by multiple configurations at the same time?
Yes. The Configurations dropdown supports multi-select, so you can view changes across several configurations simultaneously.
Why don’t I see internal or hidden fields in the diff view?
Config Change History only displays external-facing configuration fields — the same fields you see in Moveworks Setup. Internal fields are excluded for security and clarity.
How do I identify who made a specific change?
Check the User column in the version history table — it shows the email address of the person who made the change. This helps you distinguish between your admins, partners, and Moveworks.
