Configuration Change history

Overview

The Config Change History tool in Moveworks Setup gives you full visibility into every configuration change made in your environment. You can view, track, and audit changes — seeing exactly who changed what, when, and how.

You’ll find it under Advanced Tools > Troubleshooting Apps > Config Change History in the Setup left navigation bar.

Whether you’re triaging an incident, reviewing changes before go-live, or answering your customer’s question about what changed, Config Change History puts the information you need at your fingertips.

Key Capabilities

Capability	Description
Time-range filtering	Search configuration changes within a custom date range. Defaults to the last 2 days if you don’t specify a range.
Configuration filtering	Filter by specific configurations using a searchable dropdown, or leave it empty to view changes across all configurations. Multi-select is supported.
Version history table	View a detailed log of all changes including timestamp, audit ID, configuration name, description, previous and current version numbers, and the user who made the change.
JSON diff view	Click any change entry to see a side-by-side comparison of the current version vs. the previous version, with added, removed, and modified fields clearly highlighted.
User audit trail	See whether a change was made by your team, a partner, or Moveworks — each reflected by their respective email address.

How to Use Config Change History

Step 1: Navigate to the Tool

In Moveworks Setup, go to Advanced Tools > Troubleshooting Apps > Config Change History.

Step 2: Set Your Search Criteria

Start Date & End Date — Select the time window you want to investigate. The tool defaults to the last 2 days if you don’t set a range. Note that the end date must be later than the start date.
Configurations*(optional)* — Use the searchable dropdown to select one or more specific configurations you want to review. If you leave this empty, changes for all configurations will be displayed.

Step 3: Search and Review

Click Search History to load your results. The version history table shows you the following details for each change:

Column	Description
Timestamp	Date and time of the change, displayed in your local timezone
Audit ID	Unique identifier for the configuration
Configuration Name	The name of the configuration that was modified
Description	Summary or comments about what changed
Version	Version number after the change
User	Email address of the person who made the change
Change Type	Change type denotes either a configuration was updated or created.

Step 4: Inspect the Diff

Click on any row in the version history table to open the JSON diff view. This view helps you quickly understand what changed:

You’ll see a side-by-side comparison of the previous version and the current version
Fields that were added, removed, or modified are visually highlighted
Please note the field name might differ to the exact field name in the Configuration UI.

Configuration Name Reference

The Configurations dropdown uses direct configuration names that differ from the page names you see in the Setup left navigation. Use the tables below to find the right configuration name for the Setup page you’re looking for.

Enterprise Search

Setup Page	Configuration Name in Dropdown
Answers > Answers Skill Settings	AnswersSkillConfig
Answers > Enterprise Search	EnterpriseSearchConfig
Answers > FAQ Ingestion	FAQIngestionConfig
Answers > File Ingestion	FileIngestionConfig
Answers > Knowledge Ingestion	KnowledgeIngestionConfig
Lookup > People and Places	KnorahConfig

Ticketing Automation

Setup Page	Configuration Name in Dropdown
Ticketing > Concierge Behavior and Display Settings	TicketingActionConfig
Ticketing > File Ticket Destinations	FileTicketDestinationsConfig
Ticketing > File Ticket Type Overrides	FileTicketTypeOverridesConfig
Ticketing > IP Allowlist Settings	IPAllowlistConfig
Ticketing > ITSM Provider Config	ITSMProviderConfig
Ticketing > ITSM Providers	ITSMProvidersConfig
Ticketing > ITSM Webhooks	ITSMWebhooksConfig
Ticketing > Rich Ticket Filing (RTF)	MWFormConfig
Ticketing > Service Portal URL	ServicePortalConfig
Ticketing > Ticket Destination Mapper	TicketDestinationMapper
Ticketing > Ticket Destinations	TicketDestinationConfig
Ticketing > Ticket Event Backfill (Advanced)	BackfillTicketEventsConfig
Ticketing > Ticket Filters	TicketFiltersConfig
Ticketing > Ticket Poller Settings	ITSMProvidersConfig
Ticketing > Ticket Routing	TicketRoutingConfig
Ticketing > Ticket Types and States	TicketTypesConfig
Ticketing > Ticket Workflow	TicketWorkflow
Forms > Advanced Settings	FormIngestionConfig
Forms > Form Ingestion	FormIngestionIntegrationConfig
Forms > Form Search Settings	FormsConfig
Forms > Last Mile Automation	LastMileAutomationFormConfig
Handoff > Live Agent Handoff	AgentHandoffConfig
Handoff > Message Brokering	MessageBrokeringConfig
Handoff > Smart Handoff	HandoffConfig
Enterprise Approvals > Approvals (Top-level)	ApprovalsConfig
Enterprise Approvals > Approvals (Integration-specific)	ApprovalsIntegrationConfig
Enterprise Approvals > Approvals (Resource-specific)	ApprovalsResourceConfig
Enterprise Approvals > Approvals Engine (Moveworks Native)	NamedApprovalExp
Triage > Auto ML Settings	TriageAutoMLConfig
Triage > Dilbert Model Settings	TriageDilbertModelConfig
Triage > Field Settings	TriageFieldConfig
Triage > Metadata Cache Settings	TriageMetadataCacheConfig
Triage > Model and Heuristics Rules	TriageModelConfig

Access Management

Setup Page	Configuration Name in Dropdown
Account Access > Bidding	AccessAccountConfig
Account Access > Skill Settings	AccessAccountIntegrationConfig
Software Access > Skill Settings	AccessSoftwareConfig
Software Access > Software Catalog	AccessSoftwareApp
Group Access > Skill Settings	AccessGroupConfig
Group Access > Group Ingestion	GroupIngestionConfig
Moveworks Approvals > Approvals	ApprovalsConfig

Core Platform

Setup Page	Configuration Name in Dropdown
Connectors > Generic HTTP Connectors	ConnectorConfig
Ingestion > ACL Ingestion	ACLIngestionVars
User Identity > User Ingestion	IdentityIngestionVars
User Identity > Audience Builder Attributes	UserAttributeMetadataConfig
User Identity > Bot Access	BotAccessConfig
User Identity > Contractor and Service Accounts	IdentityServiceAccountVars
Resource Permissions > ACL Permissions	AccessControlStrategy
Resource Permissions > ACL Config	ACLConfig
Channel Resolver > Settings	ChannelVars
Analytics and Data > App Config	AppConfig
Analytics and Data > App Data Filter Config	AppDataFilterConfig
Analytics and Data > Attribute Data Source Config	AttributeDataSourceConfig
Analytics and Data > Attribute Mapping Config	AttributeMappingConfig
Analytics and Data > Bot Performance Insights	BPIConfig
Analytics and Data > Custom Attributes	CustomAttributeConfig
Analytics and Data > Customer Analytics Value Assumptions	CustomerValueConstantsVars
Analytics and Data > Data Masking	DataMaskingConfig
Domains > Custom Domains	CustomDomainConfig
Domains > Domain Classification	DomainClassificationConfig
Agent studio > Action Settings	ActionConfig
Agent studio > Action Settings	BusinessQueryFlowConfig
Agent studio > Action Settings	BusinessQueryLegacyFlowConfig
Agent studio > Action Settings	ContextualExampleConfig
Agent studio > Creator Studio Config	CreatorStudioConfig
Agent Studio > Custom Triggering	CustomTriggeringConfig
AI Assistant > Customized Flow (Paths)	CustomizedFlowConfig
AI Assistant > Customized Triggering (Paths)	CustomizedTriggeringConfig
AI Assistant > Plugin management	NativePluginsConfig

Chat Platforms, Display & Notification configs

Setup Page	Configuration Name in Dropdown
Manage Chatbots > Chat Bot Applications	ChatVars
Web Chatbot > Moveworks for Web Config	MoveWebChatConfig
Web Chatbot > Auth Settings	MoveWebChatAuthConfig
Web Chatbot > Customizability Settings	MoveWebChatCustomizabilityConfig
Web Chatbot > Greetings Settings	ProactiveWelcomeConfig
Web Chatbot > Plugin Settings	MoveWebChatPluginSettingConfig
Multilingual Support	MLSVars
Display Configurations	DisplayVars
Display Settings	DisplayVars
Display Settings > Access Skill Deflections	DeflectionConfig
Display Settings > Custom Button Settings	DialogButtonsConfig
Notification Settings > Notification Schedule	NotificationScheduleConfig
Notification Settings > Nudge Settings	NudgeConfig
Notification Settings > Ticket Update Notifications	TicketUpdateNotificationConfig
Notification Settings > Notifications Route and Employee Comms	NotificationOrgConfig

Organization Details

Setup Page	Configuration Name in Dropdown
Tenant Settings > General	InfoConfig
Alerts > Customer Alerts Settings	CustomerAlertConfig
Security and Privacy > SSO Settings	SSOConfig
Security and Privacy > IP Allowlist	IPAllowlistConfig

Connectors (Core Platform > Connectors)

Each system supported by Moveworks appears as a individual config available in the dropdown.

Example - To view all changes done to your ServiceNow connector. Search for

SNOWConnector in the dropdown

Common Use Cases

Use Case	How Config Change History Helps
Investigate an outage or incident	Something broke — find out what changed and when. Set your time range to just before the incident started, leave the Configurations filter empty, and scan for recent changes. The JSON diff view lets you pinpoint exactly what was modified so you can assess impact or revert.
Review changes before go-live	Before pushing a new deployment or enabling a feature for users, audit recent changes to confirm everything was configured as intended and no unintended edits slipped through.
Hold stakeholders accountable	Use the User column to track which admin, partner, or Moveworks team member made a specific change. Useful when multiple parties have access to your environment and you need a clear chain of ownership.
Answer “what changed?” questions	When a user or stakeholder reports unexpected behavior, pull up the relevant configuration and check its change history. A timestamped diff view gives you a concrete answer without guesswork.
Support compliance and access audits	Export or document a record of who made changes, when, and to what — supporting internal audits, security reviews, or regulatory requirements.
Validate partner or vendor changes	After a partner-led implementation or a Moveworks-initiated update, verify exactly what was modified in your environment. Changes are attributed by email address so there’s no ambiguity.

Frequently Asked Questions

Can I see changes for all configurations at once?
Yes! Simply leave the Configurations dropdown empty and the tool will display changes across all configurations for your selected time range. The default time range is of 2 days. Maximum time range is of last 30 days.
What timezone are timestamps displayed in?
Timestamps are displayed in your local browser timezone, so they’ll always match your current location.
Can I filter by multiple configurations at the same time?
Yes. The Configurations dropdown supports multi-select, so you can view changes across several configurations simultaneously.
Why don’t I see internal or hidden fields in the diff view?
Config Change History only displays external-facing configuration fields — the same fields you see in Moveworks Setup. Internal fields are excluded for security and clarity.
How do I identify who made a specific change?
Check the User column in the version history table — it shows the email address of the person who made the change. This helps you distinguish between your admins, partners, and Moveworks.