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On this page
  • Pre-requisite
  • Service Now
  • INCIDENT / RITM / TASK / KNOWLEDGE
  • SERVICE REQUEST
  • CHANGE REQUEST
  • HR CASE
  • POLICY EXCEPTION
  • Workday
  • Leave of Absence
  • Expense
  • Sailpoint
  • ACCESS REVIEW
  • REQUEST_ITEM
Service ManagementApproval Mirroring

Approvals : Configuration Examples

This page provides examples of the Default Approval Mappers for specific Integrations which are able to Mirror the Approvals from the External System.
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Pre-requisite

Before leveraging any of these Default Mappers, we need to understand how Approvals are configured. You can follow this guide to learn How to Configure Approvals.

Service Now

The below Mappers can be leveraged based on the Ticket type you are trying to configure for Mirroring, in this integration since they all have the same Attributes in the API response which Moveworks.

INCIDENT / RITM / TASK / KNOWLEDGE

1{
2  "requested_for.user_id": "requested_for.user_id.$TRIM() OR $[\"b@nner_augmenting_data\"].ticket.requested_for.record_id.$TRIM() OR NULL",
3  "requested_for.type": {
4    "COALESCE()": {
5      "items": [
6        {
7          "CONDITIONAL()": {
8            "condition": "val",
9            "context": {
10              "val": "requested_for.user_id"
11            },
12            "on_fail": "NULL",
13            "on_pass": "\"ITSM_USER_ID\""
14          }
15        },
16        "\"RECORD_ID\""
17      ]
18    }
19  },
20  "requester.user_id": "requester.user_id.$TRIM() OR $[\"b@nner_augmenting_data\"].ticket.created_by.record_id.$TRIM() OR NULL",
21  "requester.type": {
22    "COALESCE()": {
23      "items": [
24        {
25          "CONDITIONAL()": {
26            "condition": "val",
27            "context": {
28              "val": "requester.user_id"
29            },
30            "on_fail": "NULL",
31            "on_pass": "\"ITSM_USER_ID\""
32          }
33        },
34        "\"RECORD_ID\""
35      ]
36    }
37  },
38  "short_description": "$[\"b@nner_augmenting_data\"].ticket.short_description",
39  "display_pairs": [
40    {
41      "value": "display_pairs"
42    },
43    {
44      "value": {
45        "MAP()": {
46          "converter": {
47            "CONDITIONAL()": {
48              "condition": "item.display_value != \"false\"",
49              "on_pass": {
50                "key": "item.label",
51                "value": "item.display_value"
52              }
53            }
54          },
55          "items": {
56            "SORT()": {
57              "items": "$[\"b@nner_augmenting_data\"].ticket.ticket_vars",
58              "key": "item.order or 0"
59            }
60          }
61        }
62      }
63    }
64  ]
65}

SERVICE REQUEST

1{
2  "short_description": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].short_description THEN $[\"b@nner_augmenting_data\"].req_table_data[0].short_description.display_value OR \"\" ELSE NULL)))",
3  "display_pairs": [
4    {
5      "value": "display_pairs"
6    },
7    {
8      "value": {
9        "MAP()": {
10          "converter": {
11            "CONDITIONAL()": {
12              "condition": "item.display_value != \"false\"",
13              "on_pass": {
14                "key": "item.label",
15                "value": "item.display_value"
16              }
17            }
18          },
19          "items": {
20            "SORT()": {
21              "items": "$[\"b@nner_augmenting_data\"].ticket.ticket_vars",
22              "key": "item.order or 0"
23            }
24          }
25        }
26      }
27    },
28    {
29      "key": "\"Opened by\"",
30      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].opened_by THEN $[\"b@nner_augmenting_data\"].req_table_data[0].opened_by.display_value OR \"\" ELSE NULL)))"
31    },
32    {
33      "key": "\"Opened\"",
34      "value": "$TIMECONV($TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].opened_at THEN $[\"b@nner_augmenting_data\"].req_table_data[0].opened_at.display_value OR \"\" ELSE NULL))), NULL, \"%b. %d, %Y - %I:%M %p %Z\", NULL, \"UTC\")"
35    },
36    {
37      "key": "\"Request State\"",
38      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].request_state THEN $[\"b@nner_augmenting_data\"].req_table_data[0].request_state.display_value OR \"\" ELSE NULL)))"
39    },
40    {
41      "key": "\"Description\"",
42      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].description THEN $[\"b@nner_augmenting_data\"].req_table_data[0].description.display_value OR \"\" ELSE NULL)))"
43    },
44    {
45      "key": "\"Total Price\"",
46      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].req_table_data[0].price THEN $[\"b@nner_augmenting_data\"].req_table_data[0].price.display_value OR \"\" ELSE NULL)))"
47    },
48    {
49      "key": "\"List of RITMs\"",
50      "value": {
51        "MAP()": {
52          "converter": {
53            "value": [
54              {
55                "key": "\"----\"",
56                "value": "\"----\""
57              },
58              {
59                "key": "item.number.display_value",
60                "value": "$TRIM($TEXT($TRIM(IF item.short_description THEN item.short_description.display_value OR \"\" ELSE NULL)))"
61              },
62              {
63                "key": "\"Item\"",
64                "value": "$TRIM($TEXT($TRIM(IF item.cat_item THEN item.cat_item.display_value OR \"\" ELSE NULL)))"
65              },
66              {
67                "key": "\"Quantity\"",
68                "value": "$TRIM($TEXT($TRIM(IF item.quantity THEN item.quantity.display_value OR \"\" ELSE NULL)))"
69              },
70              {
71                "key": "\"Price\"",
72                "value": "$TRIM($TEXT($TRIM(IF item.price THEN item.price.display_value OR \"\" ELSE NULL)))"
73              }
74            ]
75          },
76          "items": {
77            "SORT()": {
78              "items": "$[\"b@nner_augmenting_data\"].req_item_table_data",
79              "key": "item.number.display_value"
80            }
81          }
82        }
83      }
84    }
85  ]
86}

CHANGE REQUEST

1{
2  "short_description": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].short_description THEN $[\"b@nner_augmenting_data\"].ticket_data[0].short_description.display_value OR \"\" ELSE NULL)))",
3  "display_pairs": [
4    {
5      "value": "display_pairs"
6    },
7    {
8      "key": "\"Priority\"",
9      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].priority THEN $[\"b@nner_augmenting_data\"].ticket_data[0].priority.display_value OR \"\" ELSE NULL)))"
10    },
11    {
12      "key": "\"Change Type\"",
13      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].type THEN $[\"b@nner_augmenting_data\"].ticket_data[0].type.display_value OR \"\" ELSE NULL)))"
14    },
15    {
16      "key": "\"Assignment Group\"",
17      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0][\"assignment_group.name\"] THEN $[\"b@nner_augmenting_data\"].ticket_data[0][\"assignment_group.name\"].display_value OR \"\" ELSE NULL)))"
18    },
19    {
20      "key": "\"Configuration Item\"",
21      "value": "$CONCAT([$[\"b@nner_augmenting_data\"].ticket_data[0].cmdb_ci.display_value, $[\"b@nner_augmenting_data\"].ticket_data[0][\"cmdb_ci.install_status\"].display_value], \" - \", TRUE)"
22    },
23    {
24      "key": "\"Business Justification\"",
25      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].justification THEN $[\"b@nner_augmenting_data\"].ticket_data[0].justification.display_value OR \"\" ELSE NULL)))"
26    },
27    {
28      "key": "\"Change scheduled from\"",
29      "value": "$TIMECONV($TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].start_date THEN $[\"b@nner_augmenting_data\"].ticket_data[0].start_date.display_value OR \"\" ELSE NULL))), NULL, \"%b. %d, %Y - %I:%M %p %Z\", NULL, \"UTC\")"
30    },
31    {
32      "key": "\"Change scheduled until\"",
33      "value": "$TIMECONV($TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].end_date THEN $[\"b@nner_augmenting_data\"].ticket_data[0].end_date.display_value OR \"\" ELSE NULL))), NULL, \"%b. %d, %Y - %I:%M %p %Z\", NULL, \"UTC\")"
34    },
35    {
36      "key": "\"Approver(s) List\"",
37      "value": {
38        "CONDITIONAL()": {
39          "condition": "$LENGTH(items) <= 5",
40          "context": {
41            "items": {
42              "FILTER()": {
43                "items": {
44                  "MAP()": {
45                    "converter": "item[\"approver.name\"].display_value.$TRIM()",
46                    "items": "$[\"b@nner_augmenting_data\"].additional_approvers"
47                  }
48                }
49              }
50            }
51          },
52          "on_fail": {
53            "RENDER()": {
54              "args": {
55                "items": "$CONCAT(items[:5], \", \")",
56                "num_extra": "$LENGTH(items) - 5"
57              },
58              "template": "{{ items }} (+{{ num_extra }})"
59            }
60          },
61          "on_pass": "$CONCAT(items, \", \")"
62        }
63      }
64    }
65  ]
66}

HR CASE

1{
2  "short_description": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].short_description THEN $[\"b@nner_augmenting_data\"].ticket_data[0].short_description.display_value OR \"\" ELSE NULL)))",
3  "display_pairs": [
4    {
5      "value": "display_pairs"
6    },
7    {
8      "key": "\"Priority\"",
9      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0].priority THEN $[\"b@nner_augmenting_data\"].ticket_data[0].priority.display_value OR \"\" ELSE NULL)))"
10    },
11    {
12      "key": "\"Assignment Group\"",
13      "value": "$TRIM($TEXT($TRIM(IF $[\"b@nner_augmenting_data\"].ticket_data[0][\"assignment_group.name\"] THEN $[\"b@nner_augmenting_data\"].ticket_data[0][\"assignment_group.name\"].display_value OR \"\" ELSE NULL)))"
14    },
15    {
16      "key": "\"Configuration Item\"",
17      "value": "NULL"
18    }
19  ]
20}

POLICY EXCEPTION

1[
2  {
3    "value": "display_pairs"
4  },
5  {
6    "value": {
7      "CONDITIONAL()": {
8        "condition": "$LENGTH(items) <= 5",
9        "context": {
10          "items": {
11            "FILTER()": {
12              "items": {
13                "MAP()": {
14                  "converter": "item[\"approver.name\"].display_value.$TRIM()",
15                  "items": "$[\"b@nner_augmenting_data\"].additional_approvers"
16                }
17              }
18            }
19          }
20        },
21        "on_fail": {
22          "RENDER()": {
23            "args": {
24              "items": "$CONCAT(items[:5], \", \")",
25              "num_extra": "$LENGTH(items) - 5"
26            },
27            "template": "{{ items }} (+{{ num_extra }})"
28          }
29        },
30        "on_pass": "$CONCAT(items, \", \")"
31      }
32    }
33  }
34]

Workday

Leave of Absence

1{
2  "display_pairs": [
3    {
4      "value": "display_pairs"
5    },
6    {
7      "key": "\"Person taking leave\"",
8      "value": "$[\"b@nner_augmenting_data\"].workday_absence_management.worker_descriptor"
9    },
10    {
11      "key": "\"Last day of work\"",
12      "value": "$TIMECONV($[\"b@nner_augmenting_data\"].workday_absence_management.last_day_of_work, \"%Y-%m-%d\", \"%b. %d, %Y\")"
13    },
14    {
15      "key": "\"Leave type\"",
16      "value": "($SPLIT($[\"b@nner_augmenting_data\"].workday_absence_management.leave_type, \" > \"))[-1]"
17    },
18    {
19      "key": "\"Time requested\"",
20      "value": {
21        "CONDITIONAL()": {
22          "condition": "start AND end",
23          "context": {
24            "end": "$TIMECONV($[\"b@nner_augmenting_data\"].workday_absence_management.estimated_last_day_of_leave, \"%Y-%m-%d\", \"%A %b. %d, %Y\", NULL, NULL, FALSE)",
25            "start": "$TIMECONV($[\"b@nner_augmenting_data\"].workday_absence_management.first_day_of_leave, \"%Y-%m-%d\", \"%A %b. %d, %Y\", NULL, NULL, FALSE)"
26          },
27          "on_fail": "\"\"",
28          "on_pass": {
29            "RENDER()": {
30              "template": "{{ start }} :arrow_right: {{ end }}"
31            }
32          }
33        }
34      }
35    },
36    {
37      "key": "\"Note\"",
38      "value": "$[\"b@nner_augmenting_data\"].workday_absence_management.latest_leave_comment"
39    }
40  ]
41}

Expense

1{
2  "display_pairs": [
3    {
4      "value": "display_pairs"
5    },
6    {
7      "key": "\"Transaction date\"",
8      "value": "$TIMECONV($[\"b@nner_augmenting_data\"].expense_details.Transaction_Date, \"%Y-%m-%d\", \"%b. %d, %Y\")"
9    },
10    {
11      "key": "\"Total cost\"",
12      "value": "$CURRENCY_FORMAT($DECIMAL($[\"b@nner_augmenting_data\"].expense_details.Transaction_Amount_Signed) * 100, \"USD\")"
13    },
14    {
15      "value": {
16        "CONDITIONAL()": {
17          "condition": "$[\"b@nner_augmenting_data\"].expense_details.Expense_Report_Lines_group",
18          "on_pass": {
19            "FILTER()": {
20              "items": {
21                "FLATTEN()": [
22                  {
23                    "key": {
24                      "RENDER()": {
25                        "args": "$LENGTH($[\"b@nner_augmenting_data\"].expense_details.Expense_Report_Lines_group)",
26                        "template": "Line items ({{ . }})"
27                      }
28                    },
29                    "value": "\":point_down: ----------\""
30                  },
31                  {
32                    "FLATTEN()": {
33                      "MAP()": {
34                        "converter": [
35                          {
36                            "key": {
37                              "RENDER()": {
38                                "template": ":book: Item {{ loop.index1 }}"
39                              }
40                            },
41                            "value": "item.Transaction_Description OR \" N/A \""
42                          },
43                          {
44                            "CONDITIONAL()": {
45                              "condition": "item.Expense_Report_Line_Memo",
46                              "on_pass": {
47                                "key": "\"Description\"",
48                                "value": "item.Expense_Report_Line_Memo"
49                              }
50                            }
51                          },
52                          {
53                            "key": "\"Cost\"",
54                            "value": "$CURRENCY_FORMAT($DECIMAL(item.Transaction_Amount) * 100, \"USD\")"
55                          }
56                        ],
57                        "items": "$[\"b@nner_augmenting_data\"].expense_details.Expense_Report_Lines_group"
58                      }
59                    }
60                  }
61                ]
62              }
63            }
64          }
65        }
66      }
67    }
68  ]
69}

Sailpoint

ACCESS REVIEW

1{
2  "identifier": {
3    "id": "$[\"@id\"]",
4    "domain": "\"IT_DOMAIN\""
5  },
6  "requested_for.user_id": "$[\"@targetId\"]",
7  "requested_for.type": "\"IDM_USER_ID\"",
8  "approver.user_id": "$[\"@WorkItem__owner__id\"]",
9  "approver.type": "\"IDM_USER_ID\"",
10  "status": {
11    "COALESCE()": {
12      "items": [
13        {
14          "LOOKUP()": {
15            "key": "$[\"@summaryStatus\"]",
16            "mapping": {
17              "Challenged": "\"DENIED\"",
18              "Complete": "\"APPROVED\"",
19              "Delegated": "\"NO_ANSWER\"",
20              "Open": "\"PENDING\"",
21              "Returned": "\"NO_ANSWER\"",
22              "WaitingReview": "\"PENDING\""
23            }
24          }
25        },
26        "\"UNKNOWN\""
27      ]
28    }
29  },
30  "created_at": "$TIMECONV($[\"@created\"], \"MILLIS\")",
31  "updated_at": "$TIMECONV($[\"@modified\"].$TRIM() OR $[\"@created\"].$TRIM() OR NULL, \"MILLIS\")",
32  "display_pairs": [
33    {
34      "key": "\"Need action by\"",
35      "value": "$TIMECONV($TIMECONV($[\"@WorkItem__expiration\"], \"MILLIS\"), NULL, \"%b. %d, %Y - %I:%M %p %Z\", NULL, \"UTC\")"
36    },
37    {
38      "key": "\"Type\"",
39      "value": "\"Access Review\""
40    },
41    {
42      "value": {
43        "MAP()": {
44          "converter": {
45            "key": {
46              "RENDER()": {
47                "args": {
48                  "loop": "loop",
49                  "type": "item[\"@type\"].$REPLACE(\"([a-z])([A-Z])\", \"\\1 \\2\")"
50                },
51                "template": "{{& type }} ({{ loop.index1 }}/{{ loop.length }})"
52              }
53            },
54            "value": {
55              "LOOKUP()": {
56                "default": "item[\"@targetDisplayName\"] OR \"<Unknown>\"",
57                "key": "item[\"@type\"]",
58                "mapping": {
59                  "Account": {
60                    "RENDER()": {
61                      "args": {
62                        "account": "item.ExceptionEntitlements.EntitlementSnapshot[\"@displayName\"]",
63                        "application": "item[\"@exceptionApplication\"] OR \"<Unknown Application>\""
64                      },
65                      "template": "Account {{& account }} on {{& application }}"
66                    }
67                  },
68                  "AccountGroupMembership": {
69                    "RENDER()": {
70                      "args": {
71                        "account": "item[\"@targetDisplayName\"] OR \"<Unknown Account>\"",
72                        "application": "item[\"@exceptionApplication\"] OR \"<Unknown Application>\""
73                      },
74                      "template": "Account {{& account }} on {{& application }}"
75                    }
76                  },
77                  "Bundle": "item[\"@bundle\"]",
78                  "BusinessRoleProfile": {
79                    "CONCAT()": {
80                      "items": {
81                        "MAP()": {
82                          "converter": "item",
83                          "items": "item.ApplicationNames"
84                        }
85                      },
86                      "separator": "\", \""
87                    }
88                  },
89                  "DataOwner": {
90                    "RENDER()": {
91                      "args": {
92                        "application": "item[\"@exceptionApplication\"] OR \"<Unknown Application>\"",
93                        "target": "item[\"@targetName\"] OR \"<Unknown Account>\""
94                      },
95                      "template": "Account {{& target }} on {{& application }}"
96                    }
97                  },
98                  "Exception": {
99                    "RENDER()": {
100                      "args": {
101                        "application": "item[\"@exceptionApplication\"] OR \"<Unknown Application>\"",
102                        "relationship": "item[\"@exceptionAttributeName\"] OR \"<Unknown Relationship>\"",
103                        "value": "item[\"@exceptionAttributeValue\"] OR \"<Unknown>\""
104                      },
105                      "template": "{{& relationship }} for application {{& application }} ({{& value }})"
106                    }
107                  },
108                  "PolicyViolation": "item[\"@violationSummary\"] OR \"<Unknown Violation>\""
109                }
110              }
111            }
112          },
113          "items": "$[\"CertificationItem/..\"]"
114        }
115      }
116    }
117  ],
118  "short_description": "IF $[\"@type\"] THEN $CONCAT([$[\"@type\"], \" Access Review\"]) ELSE NULL",
119  "domain": "\"IT_DOMAIN\"",
120  "parent_id": "$[\"@certification__id\"]"
121}

REQUEST_ITEM

1{
2  "identifier": {
3    "id": "$[\"@id\"].$TRIM() OR $[\"@workItemId\"].$TRIM() OR NULL",
4    "display_value": "$[\"@name\"]",
5    "domain": "\"IT_DOMAIN\""
6  },
7  "requester.user_id": "$[\"Requester/Reference\"][\"@id\"]",
8  "requester.type": "\"IDM_USER_ID\"",
9  "requested_for.user_id": "$[\"@targetId\"].$TRIM() OR $[\"@targetName\"].$TRIM() OR NULL",
10  "requested_for.type": "\"IDM_USER_ID\"",
11  "approver.user_id": "$[\"Owner/Reference\"][\"@id\"].$TRIM() OR $[\"@owner\"].$TRIM() OR NULL",
12  "approver.type": "\"IDM_USER_ID\"",
13  "status": {
14    "COALESCE()": {
15      "items": [
16        {
17          "LOOKUP()": {
18            "key": "$[\"@state\"]",
19            "mapping": {
20              "Canceled": "\"NO_ANSWER\"",
21              "Expired": "\"NO_ANSWER\"",
22              "Finished": "\"APPROVED\"",
23              "Pending": "\"PENDING\"",
24              "Rejected": "\"DENIED\"",
25              "Returned": "\"NO_ANSWER\""
26            }
27          }
28        },
29        "\"PENDING\""
30      ]
31    }
32  },
33  "created_at": "$TIMECONV($[\"@created\"].$TRIM() OR $[\"@startDate\"].$TRIM() OR NULL, \"MILLIS\")",
34  "updated_at": "$TIMECONV($[\"@modified\"].$TRIM() OR $[\"@endDate\"].$TRIM() OR $[\"@created\"].$TRIM() OR $[\"@startDate\"].$TRIM() OR NULL, \"MILLIS\")",
35  "display_pairs": [
36    {
37      "value": {
38        "MAP()": {
39          "converter": {
40            "key": {
41              "RENDER()": {
42                "template": "Request Item - {{ loop.index1 }}/{{ loop.length }}"
43              }
44            },
45            "value": {
46              "CONCAT()": {
47                "items": [
48                  {
49                    "CONDITIONAL()": {
50                      "condition": "item[\"@\"].operation",
51                      "on_pass": {
52                        "RENDER()": {
53                          "template": "\\n\\tOperation: {{& item.@.operation }}"
54                        }
55                      }
56                    }
57                  },
58                  {
59                    "CONDITIONAL()": {
60                      "condition": "item[\"@\"].displayname OR item[\"@\"].name",
61                      "on_pass": {
62                        "CONDITIONAL()": {
63                          "condition": "item[\"@\"].displayname",
64                          "on_fail": {
65                            "RENDER()": {
66                              "template": "Role Type: {{& item.@.name }}"
67                            }
68                          },
69                          "on_pass": {
70                            "RENDER()": {
71                              "template": "Role Type: {{& item.@.displayname }}"
72                            }
73                          }
74                        }
75                      }
76                    }
77                  },
78                  {
79                    "CONDITIONAL()": {
80                      "condition": "item[\"@\"].displayValue or item[\"@\"].value",
81                      "on_pass": {
82                        "CONDITIONAL()": {
83                          "condition": "item[\"@\"].displayValue",
84                          "on_fail": {
85                            "RENDER()": {
86                              "template": "Role Name: {{& item.@.value }}"
87                            }
88                          },
89                          "on_pass": {
90                            "RENDER()": {
91                              "template": "Role Name: {{& item.@.displayValue }}"
92                            }
93                          }
94                        }
95                      }
96                    }
97                  },
98                  {
99                    "CONDITIONAL()": {
100                      "condition": "item[\"@\"].application",
101                      "on_pass": {
102                        "RENDER()": {
103                          "template": "Application: {{& item.@.application }}"
104                        }
105                      }
106                    }
107                  }
108                ],
109                "separator": "\"\\n\\t\""
110              }
111            }
112          },
113          "items": "$[\"Attributes/Map/entry[@key='approvalSet']/value/ApprovalSet\"] OR ApprovalSet"
114        }
115      }
116    },
117    {
118      "key": "\"Priority\"",
119      "value": "$[\"@level\"]"
120    },
121    {
122      "key": "\"Type\"",
123      "value": "\"Access Request\""
124    }
125  ],
126  "short_description": {
127    "COALESCE()": {
128      "items": [
129        {
130          "RENDER()": {
131            "template": "{{& Description }}"
132          }
133        },
134        "$[\"@request\"]"
135      ]
136    }
137  },
138  "domain": "\"IT_DOMAIN\"",
139  "parent_id": "$[\"@identityRequestId\"]",
140  "metadata": {
141    "record_id": "$[\"@id\"].$TRIM() OR $[\"@workItemId\"].$TRIM() OR NULL"
142  }
143}