This help document will help you in understanding what the default values are of all the DSL Rule fields that are used across different Plugins within Moveworks. If no rule is written, following defaults will be considered. Keep this into consideration while writing the DSL rule.
| Module | Path of the DSL | DSL Field Display Name | Default Value |
|---|---|---|---|
| Answers | Ingestion > Files | File Filter Rule | FALSE |
| Answers | Ingestion > Knowledge > Advanced Mode | Knowledge Article Filter Rule | FALSE |
| Answers | Plugin Settings | Enable File Search Rule | TRUE |
| Answers | Plugin Settings | Enable File Search With Permissions Dsl Rule | TRUE |
| Answers | Plugin Settings (Not in Setup currently) | External Answers Config Enabled | FALSE |
| Ticketing | Ticket Setup > Ticket Filters | Ticket filter for Ask-me Skill | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Ticket filter for Triage skill | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Ticket filter for Nudges | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Filter for Knowledge Studio tickets | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Filter for recommendations analysis - universal set | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Filter for recommendations analysis - unstructured set | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Filter for actionable tickets | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Ticket resolution filter | TRUE |
| Ticketing | Ticket Setup > Ticket Filters | Universal Ticket fetching filter | TRUE |
| Ticketing | Ticketing > Concierge Setup | End of business hours | ”18:00“‘ |
| Ticketing | Ticketing > Concierge Setup | Start of business hours | ”8:00“‘ |
| Ticketing | Ticketing > Concierge Setup | Filter for ticket watcher nofications | ”To be updated” |
| Ticketing | Ticketing workflow > Workflow identifier | Condition | Not applicable as this DSL rule is for conditional routes |
| Ticketing | Ticketing Workflow > Workflow Identifier > Generate Ticket Action Settings | Generate Ticket Conditional Routes | Not applicable as this DSL rule is for conditional routes |
| Ticketing | Ticketing Workflow > Workflow Identifier > Reopen Ticket Action Settings | Reopen Ticket Conditional Routes | Not applicable as this DSL rule is for conditional routes |
| Ticketing | Ticketing Workflow > Workflow Identifier > Resolve Ticket Action Settings | Resolve Ticket Conditional Routes | Not applicable as this DSL rule is for conditional routes |
| Ticketing | Ticketing Workflow > Workflow Identifier > Update Ticket Action Settings | Update Ticket Conditional Routes | Not applicable as this DSL rule is for conditional routes |
| Approvals | Approvals > Default Settings | Default Resource Config Database Filter | TRUE |
| Approvals | Approvals > Default Settings | Default Resource - Notification Filter | TRUE |
| Approvals | Approvals > Default Settings | Default resource - Filter approvals | TRUE |
| Approvals | Approvals > Resource Settings | Database Filter | TRUE |
| Approvals | Approvals > Resource Settings | Default Resource - Notification Filter | TRUE |
| Approvals | Approvals > Resource Settings | Default resource - Filter approvals | TRUE |
| Approvals | Approvals > Connector Settings | Default Resource Config Database Filter | TRUE |
| Approvals | Approvals > Connector Settings | Default Resource - Notification Filter | TRUE |
| Approvals | Approvals > Connector Settings | Default Resource - Notification Filter | TRUE |
| Forms | Forms > Last Mile Automation | Triggering rule | ”To be updated” |
| Handoffs | Handoff Settings > Item Configs | Pretrigger Rule | IF (context.domain_candidates[0].domain == “IT_DOMAIN”) THEN 1.0 ELSE 0.5’ |
| Handoffs | Handoff > Live Agent Handoff | Trigger Rule | ”To be updated” |
| Handoffs | Live Agent Handoff > API handoff | Group Path Rule (within API handoff) | FALSE |
| Triage | Triage > Field Heuristic Rule | Heuristics Rule | ”To be updated” |
| Access Account | Plugin Settings > Account Unlock | Proactive Reachout Filter | TRUE |
| Access Account | Plugin Settings > Change password | Proactive Reachout Filter | TRUE |
| Access Account | Plugin Settings > Expired password | Proactive Reachout Filter | TRUE |
| Access Account | Plugin Settings > MFA reset | Factor Support filter | TRUE |
| Access Groups | Ingestion > General settings | Global Filters | ”To be updated” |
| Access Groups | Ingestion > Setup systems for group ingestion | Group Filters | ”To be updated” |
| Access Software | Software Catalog > Access Rule | Access Rule | TRUE |
| Resource Permissions | Resource Permissions > Permissions Rule > ABAC strategy | Rule | TRUE |
| Resource Permissions | Resource Permissions > Permissions Rule > Live Check strategy | Additional Restrictions | TRUE |
| Resource Permissions | Resource Permissions > Permissions Rule > Live Check strategy | Additional Access | FALSE |
| Resource Permissions | Resource Permissions > Permissions Rule > Rebac strategy | Additional Restrictions | TRUE |
| Resource Permissions | Resource Permissions > Permissions Rule > Rebac strategy | Additional Access | FALSE |
| Resource Permissions | Resource Permissions > Mirror Permissions | Fetch Form Access Controls | FALSE |
| Notifications | Notifications > Notifications Route | Notification Route Custom Access Rule | TRUE |
| Identity | Identity > Advanced Mode > Source Processsor (DSL first match dedupe processor) | DSL rule | TRUE |
| Identity | Identity > Advanced Mode > Source Processsor (Filter rule post processor) | Filter rule | TRUE |
| M4W | Chatbots > Moveworks for Web > Greetings Settings | Greeting content rule | IF (has_active_tickets) THEN “PROACTIVE_SHOW_TICKETS” ELSE “PROACTIVE_WELCOME_GREETING”’ |