This document outlines the access required for Moveworks/ServiceNow HR Integration for ticketing.
Moveworks requires the following role:
sn_hr_sp.admin- Used to ingest HR Record Producer Form Details (destination table, scripts, etc.)
Moveworks also requires a custom role that grants access to the following Table APIs.
Moveworks may read the following fields, exact field names may vary based on customization done to your ServiceNow instance. If you have a custom field that is used in place of one of the out of the box fields specified below, please include access to that field when integrating with Moveworks.
Click here to download and install the Moveworks ServiceNow update sets.
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To set this up, please install the Moveworks update sets into your ServiceNow non-production and production instances.
After installing the update sets, a new role called moveworks_user is added to your instance. This role will need to be assigned to the Moveworks service account.
For more information on what the update sets contain, see this document.
The following attributes should be granted if they exist. If they do not exist, you can omit granting the access.
Optional Fields Based on if they are used in your ServiceNow environment