Overview

BeyondTrust Remote Support (formerly Bomgar) lets IT agents chat with users and remotely access their devices. With this integration, when the Moveworks AI Assistant can’t resolve an issue, the user selects a button in chat to open a BeyondTrust chat with an IT agent.

The integration uses the BeyondTrust Remote Support Session Generation API to generate a session key, then sends the user to your BeyondTrust chat page with that key.

Requirements

Create the BeyondTrust connector with the required permissions. See BeyondTrust Access Requirements.

You also need the issue type ID for live chat submissions in your BeyondTrust instance. It is unique to each instance.

Experience