Overview

The Moveworks platform provides an extensible method to add Knowledge FAQs to the bot by allowing customers to add FAQ Style Question/Answer snippets that may not warrant a full knowledge base article. This guide outlines how to take advantage of rich formatting to efficiently communicate complex data.

FAQ Notes:

• Be mindful of the character limit title \< 511 characters  
• More words does not equal better triggering in the title. Recommendation is 10-20 words (50-150 char)
• Applies to all domains
• Formatting is only support for Answers NOT Questions. All Questions will be BOLD by default with no formatting options

Supported Formatting:

• Bold - Surround your text with asterisks
• Italics - Surround your text with underscores
• Hyperlinks - Use the following format for hyperlinks
  • <https\://link_to_hyperlink|click here>
• Bullet points - Use asterisks (*) and a new line to denote bullet points:
  • bullet point number 1
  • bullet point number 2

FAQ Images

Create a new line in the FAQ with the following format:

Column C is labeled: image_url
Column D is labeled: thumb_url

Add image URL to Column C and thumbnail URL to Column D (optional).

To add an image please use a publicly accessible URL (upload to Google, Imgur etc) and wait for a Moveworks ingestion cycle to pick up the image.

Image can be no larger than 1000x1000.