For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
To integrate with BMC Remedyforce, Moveworks will need a dedicated service account along with its:
Username
Password
Security Token
Site URL
This is to enable the Moveworks bot to interact with the BMC Remedyforce System REST API. The Moveworks bot interacts with your BMC Remedyforce System to:
Monitor tickets for autonomous resolution
Reach out to an employee when a BMC Remedyforce ticket needs the employee’s attention
Create tickets to log issues the bot has resolved autonomously
Create tickets for issues that require an agent’s attention
Read the BMC Remedy user table so that the bot can log and assign issues appropriately.
Moveworks utilises the 58.0 version of the APIs to make Salesforce Object Query Language (SOQL) calls to
Read Tickets
Read Users
Additionally, Moveworks utilises the 58.0 version of the Salesforce Objects (sobjects) API to
Create Tickets
Update Tickets
Please create a service account that has the permissions to perform all the above actions, dedicated to Moveworks and then configure it within Moveworks Setup by following these steps:
Select the connector - BMC Remedyforce
Name the connection and select the “Common Base URL” option. Input your instance’s URL
Select “Oauth2 Password Grant” under authentication type and input the values from above in the specified fields
Click on save and your connector is now succesfully configured!
