For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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  • Service Management
    • Overview
    • Concierge & Ticketing Capabilities Overview
    • Forms
    • Forms - Integration Specific Guides
    • Live Agent Chat / Handoff
    • Triage
    • Approval Mirroring
    • Ticket Interception
    • Generic Ticketing Integration: Ticket Gateway
  • Administration
    • MyMoveworks
    • Organization Information
    • Roles and Permissions
    • MyMoveworks SSO
  • Moveworks Setup
    • Accessing Moveworks Setup
    • First-Time Login via Magic Link
    • Moveworks Setup Modules
    • Moveworks Setup: Module How To Guides
    • Plugin Management
    • Monitor Alerts
    • Audit Logs
    • DSL Fields Defaults
    • Data Crawling View
    • API Playground
    • Setup Homepage
    • Troubleshooting Hub
    • Security and Privacy Settings
    • Configuration Delete
    • Advanced Config Editor
    • Identity configuration
    • Onboarding Stage
  • Security
    • Security
    • Hyperlink & Button Expiry
    • Attachment Handling
    • Moveworks Subprocessors
  • Provision Management
    • Overview
    • Access Software
    • Access Groups
    • Access Account
  • Access Requirements
    • Overview
    • Update Set Modules
    • Ticketing Systems & ITSMs Access
      • ServiceNow Access Requirements
      • ServiceNow for HR Access Requirements
      • Jira Service Desk Permission (On-Prem) Access Requirements
      • Moveworks Jira Application (for Jira Cloud)
      • Jira Service Management (Cloud) - Access Requirements
      • Zendesk Access Requirements
      • Freshservice Access Requirements
      • Freshdesk Access Requirements
      • Salesforce Access Requirements
      • BMC Remedy/Helix Access Requirements
      • BMC Remedyforce Access Requirements
      • Cherwell Access Requirements
      • Ivanti Service Manager Access Requirements
      • ManageEngine (Cloud) Access Requirements
      • ManageEngine (On-Prem) Access Requirements
      • SolarWinds Samange Access Requirements
      • Sysaid Access Requirements
    • Identity and Access Management Systems Access
    • Multi-Factor Authentication (MFA) Systems Access
    • Knowledge Access Requirements
    • Email Distribution List Systems Access
    • Facilities Management Access
    • Live Agent Chat Access
    • HR Information System Access
    • Expense Management Access
    • Calendar Management Access
  • Core Platform
    • User Identity
    • Moveworks On-Prem Agent
    • Approvals Engine
    • Entity Catalog
    • Configuration Languages
    • Moveworks Data Objects
    • SIEM
  • Employee Experience Insights
    • Overview
    • Breaking Down the Dashboard
    • Understanding Industry Benchmarks
    • Apps & Services
    • Impact Module
    • EXI Common Use Cases
    • Configure EXI
    • Ticket Backpolling
  • Knowledge Studio
    • Overview
    • Knowledge Studio Configuration
    • AI Powered Recommendations
    • Inspecting & Verifying Sources
    • Publishing Articles
    • Creating Knowledge Articles
    • Resolving IT Tickets Guidance
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Access Requirements

Ticketing Systems & ITSMs Access

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Each ITSM platform requires specific permissions and API access to integrate with our product. Find your platform on the left panel and review the requirements to understand what access your team needs to grant before configuring an integration.


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