Moveworks provides benchmarks for perspective on how your service desk is performing relative to your peers. These benchmarks are curated from data across Moveworks customer base.
Using these benchmarks, service delivery owners can:
Each metric is first displayed showing your organization’s metric, with a color coded indication of your performance compared to the benchmark.
Then, you’ll see three benchmarks formatted as follows:
Industry | Best in Class | Similar in Employee Size
This benchmark helps organizations measure their employee service quality against peers within a similar Industry group. Performance against the group is what is reflected on the Industry Benchmarks dashboard view. AvailableIndustrygroups are:
This benchmark helps orgs measure their employee service quality against industry leaders with the most innovative practices in employee service. These metrics represent the top quartile of performers.
This benchmark helps orgs measure their employee service quality with organizations with a similar number of employees. The size categories are as follows: