Agentic AIThe Agentic Reasoning Engine

Reasoning Engine Upgrade Program

Control how your AI Assistant receives Reasoning Engine upgrades
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As research labs developer frontier large language models, Moveworks is committed to bringing frontier intelligence to your AI assistant as fast as possible.

The Reasoning Engine Upgrade Program gives every Moveworks tenant a predictable upgrade track for new versions of the reasoning engine.

Upgrade Programs

Frontier Reasoning Engine

Receive the latest reasoning engine models as soon as they are available.

Best for:

  • Trailblazing customers who want users to experience frontier intelligence and are comfortable with pre-GA quality
  • All customer dev/sandbox tenants

Standard Reasoning Engine

Receive the latest reasoning engine models once they are ready for GA.

Best for:

  • Most production tenants for enterprise customers

Basic Reasoning Engine

Migrated to the latest reasoning engine models at the deprecation deadline, typically 2–4 weeks after the Standard release.

Best for:

  • Organizations with more extended change management programs.
Limited Support Warning

Note: If you experience reasoning quality issues with a “Basic Reasoning Engine” model version that’s behind the “Standard” release, our support team won’t be able to help.

We focus all our ML services for prompt tuning & enhancements on the latest version of the Reasoning Engine.

Selecting an Upgrade Program

If you own multiple tenants, you can mix & match programs across your tenants. For example, a customer might put their sandbox on Frontier and production on Basic.

You can change your program verison at any time to access different models. Simply go to Moveworks Setup > Core Platform > AI Assistant > Advanced Settings > Conversation Settings.

The current models for the upgrade program are…

Data CenterFrontierStandardBasic
US WestGPT-5.2GPT-5.2GPT-5.1
EuropeGPT-5.2GPT-5.2GPT-5.1
CanadaGPT-5.2GPT-5.2GPT-5.1
AustaliaGPT-5.2GPT-5.2GPT-5.1
GovCloudGPT-5.2GPT-5.2GPT-4.1

FAQ

  • Can I release a Reasoning Engine model version to a subset of my users?
    • No. Upgrades apply to the entire tenant. Customers who need targeted testing should use a sandbox environment.
  • Are there pricing or packaging restrictions on the program version?
    • No. You’re eligible for any version.
  • How much testing time do I get before the Basic deadline?
    • The Frontier and Basic milestones are generally kept ~1 month apart so you have sufficient time for testing.