Content Gateway

Supported MIME Types

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Currently we support ingesting the following MIME / content types using Content Gateway:

Kind of DocumentExtensionMIME Type
Adobe Portable Document Format.pdfapplication/pdf
Microsoft PowerPoint (OpenXML).pptxapplication/vnd.openxmlformats-officedocument.presentationml.presentation
Microsoft Word (OpenXML).docxapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
Text (generally ASCII).txttext/plain
HTML (KBA type content)*(inline)text/html

*HTML support is to be used for content that is contained in records instead of files. Commonly seen for cases where KBAs are captured as formatted HTML directly in a source system’s records. HTML body is returned inline via /v1/files/{id} in the content.body field, not as a separate download.

File size cap

Moveworks caps individual binary file content at 25 MB. Files larger than 25 MB are downloaded by Moveworks, then rejected by the indexing pipeline with status FILE_SIZE_LIMIT_EXCEEDED and will not appear in search results. The error is non-retryable.

For the full behavior and how to avoid wasted downloads of oversize content, see the file size section of the Operational Guide.