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# In-Bot Alerts (Opt-In based)

#### Important Note

This capability is currently in open preview. Customers who are interested to enable this functionality, please reach out to your CSM or support team.

Caveats: This feature is still in Beta.

* Enabling this feature will send alerts to configured recipients.
* Only Super-admins of the org can modify the recipients.
* Subscription is for all alerts and is not alert specific.
* You might encounter scenarios where an Alert is triggered multiple times, even if the issue is persisting.

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In-Bot Alerts functionality within Alerts modules allows key stakeholders and admins of an org to receive proactive  notifications whenever a critical alert is generated or resolved.

This functionality enables the admins and key stakeholders within an org to get proactively notified on scenarios like:

* Connection failures scenarios between Moveworks and your systems\*
* On-premise agents health
* Large drop in ingested knowledge articles

This also removes the dependency to keep checking Alerts module within Moveworks Setup.

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## Steps to configure In-Bot Alerts?

1. Log in to **MyMoveworks** using your org's SSO and navigate to **Moveworks Setup**

2. Navigate to **Alerts** module in the left navigation bar

   ![image](https://files.buildwithfern.com/visual-editor-images/docs.moveworks.com/2026-07-23T07:21:22.099Z/service-management/moveworks-setup/moveworks-setup-alerts/in-bot-alerts-in-limited-preview/image.png "image")

3. Click on **Notifications Settings**. **Note: If this functionality is not turned ON for your org, this option will not show up.**

   ![image](https://files.buildwithfern.com/visual-editor-images/docs.moveworks.com/2026-07-23T07:22:39.364Z/service-management/moveworks-setup/moveworks-setup-alerts/in-bot-alerts-in-limited-preview/image.png "image")

4. Configure the recipients for in-bot alerts. **Note: For appropriate governance, only super-admins of an org can modify the recipients of in-bot alerts**. If you are Moveworks Setup Admin and not a super-admin, then you might not be able to configure this.

   ![image](https://files.buildwithfern.com/visual-editor-images/docs.moveworks.com/2026-07-23T07:24:24.350Z/service-management/moveworks-setup/moveworks-setup-alerts/in-bot-alerts-in-limited-preview/image.png "image")

5. Click on **Save**

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## Alert Format

Whenever a new Alert is triggered, the recipients will receive notification in the following format.

![](https://files.readme.io/5eab5a07ea6d736d6a9dbf333cf1d68f30b5fbfd7cf8777bb8f984c7adc27c54-Screenshot_2025-01-16_at_1.01.18_PM.png)

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## FAQs

**Q:** **Which Alerts are considered as part of In-Bot Alerts functionality?**

**A:** You can view the full list of [supported alert types here](/service-management/moveworks-setup/moveworks-setup-alerts#supported-alert-types).

**Q:** **I am not a super-admin - how can I configure the recipients of this functionality?**

**A:** To ensure strict governance, the notifications settings can only be modified by Super-Admins. For other Moveworks Setup users or admins, they will only be able to view the recipient configuration.

**Q:** **I am unable to see the Notifications Settings option within Alerts menu?**

**A:** This means the functionality has not been turned on for your org. Reach out to your CSM in you wish to be included as part of limited preview.

**Q:** **Can recipients mute or unsubscribe from certain alerts?**

**A:** No, this is currently not supported.