*** title: Ticketing Systems & ITSMs Access position: 0 deprecated: false hidden: false metadata: title: '' description: '' robots: index next: pages: * slug: bmc-remedy-access-requirements title: BMC Remedy/Helix Access Requirements type: basic *** Each ITSM platform requires specific permissions and API access to integrate with our product. Find your platform on the left panel and review the requirements to understand what access your team needs to grant before configuring an integration.