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title: Moveworks Written Knowledge
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Knowledge pack and templates for common employee questions.

# Creating Content

[Moveworks FAQ Formatting Guide](/service-management/knowledge-studio/article-templates/faq-formatting-guide)

[Template: Troubleshooting Article](/service-management/knowledge-studio/article-templates/troubleshooting-template)

[Template: Question-and-Answer Article](/service-management/knowledge-studio/article-templates/q-a-template)

# Knowledge Templates

[FAQ: Symantec VIP Access MFA \[Needs Input\]](https://docs.moveworks.com/docs/faq-symantec-vip-access-mfa-needs-input)

[Setting Up Okta Verify (MFA) \[Needs Input\]](https://docs.moveworks.com/docs/setting-up-okta-verify-mfa-needs-input)

[Setting Up GlobalProtect VPN \[Needs Input\]](https://docs.moveworks.com/docs/setting-up-globalprotect-vpn-needs-input)

[Troubleshooting GlobalProtect VPN issues \[Needs Input\]](https://docs.moveworks.com/docs/troubleshooting-globalprotect-vpn-issues-needs-input)

[Setting Up Cisco AnyConnect VPN \[Needs Input\]](https://docs.moveworks.com/docs/setting-up-cisco-anyconnect-vpn-needs-input)

[Creating an Email Signature](https://docs.moveworks.com/docs/creating-an-email-signature)

[Ordering New Hardware](https://docs.moveworks.com/docs/ordering-new-hardware)

[Handling Suspicious Emails](https://docs.moveworks.com/docs/handling-suspicious-emails)

[Reset your password](https://docs.moveworks.com/docs/reset-your-password)

[FAQ: Connecting to a Network Printer (Mac) \[Needs Input\]](https://docs.moveworks.com/docs/faq-connecting-to-a-network-printer-mac-needs-input)

[FAQ: Adding Email to Apple Devices \[Needs Input\]](https://docs.moveworks.com/docs/faq-adding-email-to-apple-devices-needs-input)

[Template: Holiday Calendar HR Article](https://docs.moveworks.com/docs/template-holiday-calendar-hr-article)

[FAQs: Work from Home Best Practices \[Needs Input\]](https://docs.moveworks.com/docs/faqs-work-from-home-best-practices-needs-input)

[FAQs: Connecting to a Guest Wi-Fi Network \[Needs Input\]](https://docs.moveworks.com/docs/faqs-connecting-to-a-guest-wi-fi-network-needs-input)

[COVID-19 FAQs \[Needs Input\]](https://docs.moveworks.com/docs/covid-19-faqs-needs-input)

[Tips to Keep Devices Secure During Travel \[Needs Input\]](https://docs.moveworks.com/docs/tips-to-keep-devices-secure-during-travel-needs-input)

[Policy: Traveling With a Work-Device \[Needs Input\]](https://docs.moveworks.com/docs/policy-traveling-with-a-work-device-needs-input)

[Policy: Traveling with Company-Owned Devices \[Needs Input\]](https://docs.moveworks.com/docs/policy-traveling-with-company-owned-devices-needs-input)

[Using SAP Concur \[Needs Input\]](https://docs.moveworks.com/docs/using-sap-concur-needs-input)

[Troubleshooting SAP Concur Issues \[Needs Input\]](https://docs.moveworks.com/docs/troubleshooting-sap-concur-issues-needs-input)

[Using Symantec VIP Access MFA \[Needs Input\]](https://docs.moveworks.com/docs/using-symantec-vip-access-mfa-needs-input)

# Knowledge Templates: Enterprise (HR, Financial, Facilities, etc.)

[Finding Information on Employee Benefits](https://docs.moveworks.com/docs/finding-information-on-employee-benefits)

[Work-from-home (WFH) policy](https://docs.moveworks.com/docs/work-from-home-wfh-policy)

[Company Holiday Schedule for US Employees](https://docs.moveworks.com/docs/company-holiday-schedule-for-us-employees)

[How to Change Your Legal Name in HR Systems](https://docs.moveworks.com/docs/how-to-change-your-legal-name-in-hr-systems)

[IT Setup for New Employee Onboarding](https://docs.moveworks.com/docs/it-setup-for-new-employee-onboarding)

[What every new employee should learn during onboarding](https://docs.moveworks.com/docs/what-every-new-employee-should-learn-during-onboarding)

[Contacting the Service Desk](https://docs.moveworks.com/docs/contacting-the-service-desk)

[New Hire Onboarding \[Needs Input\]](https://docs.moveworks.com/docs/new-hire-onboarding-needs-input)

[FAQ: Legal \[Needs Input\]](https://docs.moveworks.com/docs/faq-legal-needs-input)

[FAQ: HR \[Needs Input\]](https://docs.moveworks.com/docs/faq-hr-needs-input)

[FAQ: Facilities \[Needs Input\]](https://docs.moveworks.com/docs/faq-facilities-needs-input)

[FAQ: Financial \[Needs Input\]](https://docs.moveworks.com/docs/faq-financial-needs-input)

# Knowledge Template: Hardware - Peripherals

[Troubleshooting External Speaker Audio](https://docs.moveworks.com/docs/troubleshooting-external-speaker-audio)

[Troubleshooting Internal Speaker Audio](https://docs.moveworks.com/docs/troubleshooting-internal-speaker-audio)

[Ordering Peripherals](https://docs.moveworks.com/docs/ordering-peripherals)

[FAQ: Setting Up Peripherals (Mac)](https://docs.moveworks.com/docs/faq-setting-up-peripherals-mac)

# Knowledge Template: Hardware - Mobile Devices

[How to set up Outlook on Android devices](https://docs.moveworks.com/docs/how-to-set-up-outlook-on-android-devices)

[How to set up Gmail on iOS devices](https://docs.moveworks.com/docs/how-to-set-up-gmail-on-ios-devices)

[How to set up email on mobile devices](https://docs.moveworks.com/docs/how-to-set-up-email-on-mobile-devices)

[FAQ: Locking Device Screens](https://docs.moveworks.com/docs/faq-locking-device-screens)

[FAQ: Adding Email to Android Devices](https://docs.moveworks.com/docs/faq-adding-email-to-android-devices)

[FAQ: Adding Email to Apple Devices](https://docs.moveworks.com/docs/faq-adding-email-to-apple-devices)

# Knowledge Template: Hardware - Laptop and Desktop

[Requesting a laptop refresh](https://docs.moveworks.com/docs/requesting-a-laptop-refresh)

[What to do if your laptop is lost or stolen](https://docs.moveworks.com/docs/what-to-do-if-your-laptop-is-lost-or-stolen)

[FAQ: Laptop](https://docs.moveworks.com/docs/faq-laptop)

[Troubleshooting: Laptop](https://docs.moveworks.com/docs/troubleshooting-laptop)

# Knowledge Template: Software - Wi-Fi/Connectivity

[How to Map a Network Drive](https://docs.moveworks.com/docs/how-to-map-a-network-drive)

[How to Clear Cookies and Cache in Chrome and Firefox](https://docs.moveworks.com/docs/how-to-clear-cookies-and-cache-in-chrome-and-firefox)

[Connecting to the Company WiFi as a Guest/Visitor](https://docs.moveworks.com/docs/connecting-to-the-company-wifi-as-a-guestvisitor)

[Connecting to the Company WiFi](https://docs.moveworks.com/docs/connecting-to-the-company-wifi)

[Connecting to a Network Printer](https://docs.moveworks.com/docs/connecting-to-a-network-printer)

[How do I clear my browser’s cache and cookies?](https://docs.moveworks.com/docs/how-do-i-clear-my-browsers-cache-and-cookies)

[Troubleshooting: Email Issues on iOS Devices](https://docs.moveworks.com/docs/troubleshooting-email-issues-on-ios-devices)

[Troubleshooting: Slow Internet Connection](https://docs.moveworks.com/docs/troubleshooting-slow-internet-connection)

[Troubleshooting: Bluetooth](https://docs.moveworks.com/docs/troubleshooting-bluetooth)

[Troubleshooting: Email Issues with Gmail Android App](https://docs.moveworks.com/docs/troubleshooting-email-issues-with-gmail-android-app)

# Knowledge Template: Software - MFA/VPN/Security

[Enabling Multi-factor Authentication (MFA) for Your Account](https://docs.moveworks.com/docs/enabling-multi-factor-authentication-mfa-for-your-account)

[Connecting to the VPN](https://docs.moveworks.com/docs/connecting-to-the-vpn)

[Resetting Okta Verify](https://docs.moveworks.com/docs/resetting-okta-verify)

[Troubleshooting: Okta](https://docs.moveworks.com/docs/troubleshooting-okta)

[Using Google Authenticator MFA for Gmail](https://docs.moveworks.com/docs/using-google-authenticator-mfa-for-gmail)

[FAQ: Setting Up Duo MFA](https://docs.moveworks.com/docs/faq-setting-up-duo-mfa)

[Troubleshooting: VPN](https://docs.moveworks.com/docs/troubleshooting-vpn)

# Knowledge Template: Software - Chat/ Audio and Video Conferencing

[Quick Start Guide for Using Microsoft Teams](https://docs.moveworks.com/docs/quick-start-guide-for-using-microsoft-teams)

[FAQ: Using Zoom](https://docs.moveworks.com/docs/faq-using-zoom)

[FAQ: Zoom Security](https://docs.moveworks.com/docs/faq-zoom-security)

[Troubleshooting: Zoom](https://docs.moveworks.com/docs/troubleshooting-zoom)

[FAQ: Removing Webex Cookies (PC)](https://docs.moveworks.com/docs/faq-removing-webex-cookies-pc)

[FAQ: Webex Call Me Feature](https://docs.moveworks.com/docs/faq-webex-call-me-feature)

[FAQ: Webex First Time Users](https://docs.moveworks.com/docs/faq-webex-first-time-users)

[Troubleshooting: Webex](https://docs.moveworks.com/docs/troubleshooting-webex)

[Using Slack on Mobile](https://docs.moveworks.com/docs/using-slack-on-mobile)

[Using Slack on Desktop](https://docs.moveworks.com/docs/using-slack-on-desktop)

[About Slack](https://docs.moveworks.com/docs/about-slack)

[Troubleshooting: Slack](https://docs.moveworks.com/docs/troubleshooting-slack)

[FAQ: Using MS Teams channels](https://docs.moveworks.com/docs/faq-using-ms-teams-channels)

[FAQ: MS Teams](https://docs.moveworks.com/docs/faq-ms-teams)

[Troubleshooting: MS Teams](https://docs.moveworks.com/docs/troubleshooting-ms-teams)

[FAQ: Using BlueJeans](https://docs.moveworks.com/docs/faq-using-bluejeans)

# Knowledge Template: Software - Tool Templates

[Instructions for Setting up Microsoft Office 365](https://docs.moveworks.com/docs/instructions-for-setting-up-microsoft-office-365)

[How to reserve a conference room using Google Calendar](https://docs.moveworks.com/docs/how-to-reserve-a-conference-room-using-google-calendar)

[Troubleshooting common VPN issues](https://docs.moveworks.com/docs/troubleshooting-common-vpn-issues)

[Requesting Access to a Software Application](https://docs.moveworks.com/docs/requesting-access-to-a-software-application)

[FAQ: Email](https://docs.moveworks.com/docs/faq-email)

[Troubleshooting: Excel](https://docs.moveworks.com/docs/troubleshooting-excel)

[Software Application Outage Status](https://docs.moveworks.com/docs/software-application-outage-status)

[Outlook App (Android)](https://docs.moveworks.com/docs/outlook-app-android)

[Outlook App (iOS)](https://docs.moveworks.com/docs/outlook-app-ios)

[Troubleshooting: Outlook](https://docs.moveworks.com/docs/troubleshooting-outlook)

[FAQ: AirPlay](https://docs.moveworks.com/docs/faq-airplay)